Anna Thomas Email & Phone Number

Manchester Area, United Kingdom

• Responsible for administrating the employee lifecycle from induction to end of employment, managing employee paperwork and documents including contracts, end of employment letters, absence reports, maternity and paternity leave requests, change of terms and promotion letters, and flexible working requests. • Manage the HRIS (OneHR) including creation of employee accounts, issuing contractual documents for signature, producing reports and delivering system training to staff at all levels of the business. • At the direction of the HR Business Partner, performed a full HR file audit of over 350 employee records, liaising with department managers to complete and update necessary information, ensuring compliance with GDPR and legal requirements.• Designed line manager training on right to work requirements and managerial functions of the HRIS• Support the Head of HR with employment relations matters including pay claims, wellness calls, grievances and long-term absences. • In partnership with the Head of IT Transformation and Head of HR, currently scoping digitalisation of the employee induction process and materials, improving efficiency, reducing environmental impact, and ensuring accuracy of the Employee Handbook and policy documents.

London, England, United Kingdom

HUMAN RESOURCES:- Developed and oversaw the appointments process for key volunteers, and conducted exit reviews for volunteers stepping down - Facilitated conversations as required to resolve conflict between players and/or key volunteers. Led initiation of cultural development meetings to rebuild strong and positive relationships with volunteers post-Covid - Liaised between performing artists and the organisation, representing best interests of all parties and supporting preparation for performances. Drafted appropriate contractual documents for approval by the General Manager. - Recruited several teams of freelance musicians for delivery of music workshops in 30 schools across London, partnering with schoolteachers to ensure safeguarding requirements were met. - Administrative responsibility for meetings including notetaking, room bookings, producing minutes and agendas, issuing invitations to internal and external attendees, and diary management for the Principal ConductorPROJECT MANAGEMENT:- Introduced project management software to the team, leading onboarding and implementation of project management processes- Collaborative approach, ensuring all stakeholders had a voice in setting objectives and deadlines - Demonstrated an aptitude for strategy and organisation by delivering projects to a high standard under pressure, and with conflicting deadlines.- Coached engaged couples through planning their wedding music by communicating timelines, recruiting freelance musicians to meet budget and stylistic requirements, and liaising with church building and technical teamsTRAINING- Co-led and planned teacher INSET training ahead of the bi-annual children’s concert held at the Royal Albert Hall - Produced technical training documents for distance learning during Covid, used by teachers and parents/guardians filming pupils for a virtual concert.

London, United Kingdom

As Events Assistant, I supported the Events Coordinator in administrating orchestral and choral events in the All Souls' Music calendar, including travel arrangements (domestic and international), music hire, and catering requirements for the musicians and soloists involved. I managed the orchestra members and oversaw attendance at rehearsals and All Souls' concerts, organised hiring of freelance musicians for both internal and external events and assisted with backstage management of concerts as needed. I also liaised with the All Souls' Music Coordinator and Wedding Coordinator to advise couples on selecting music and musicians for their wedding service in All Souls' church.

London, United Kingdom

- Developing workflow processes and performance guidelines for the Customer Happiness team, and creating an induction pack for new Farmdrop staff. Writing both Customer Happiness and Logistics training programs to support new team members, and ensure a high level of service across all customer touch points.- Responding to all customer contacts via phone and email, and reporting trends in customer feedback to the CEO and senior managers. Assisting the Head of Operations in creating a suitable process to advise customers of product shortages and in identifying opportunities for improvement in - Liaising with the Online Product team to create new website features, improve existing features and implement strategic adjustments to maximise customer engagement across the Farmdrop platform. Recommending new online features (both internal and customer-facing) as necessary, and consulting on UX developments with the Marketing and Online Product teams, with a focus on proactive issue-resolution.

Wimbledon

This role began with coaching new starters through a comprehensive induction program, but then evolved to include developing on-going training for a department of about 60 employees. My other responsibilities involved tracking and analysing the errors made by members of the team, identifying where re-training may be necessary, and assisting the Customer Service Manager in supporting department performance and personnel development. In 2015 I designed a new induction program for the Customer Services department, and in 2014 I also helped to create and present a customer service training program for the Logistics Department (around 200 staff at the time).

Masters, Human Resources Management And Services

Bachelor Of Arts (B.A.), Music Education

Activities and Societies: Collegians Chorale Ensemble, Goliards Chamber Ensemble