Anna Thomas Email & Phone Number

Cape Town, WC, ZA

Cape Town, Western Cape, South Africa

As a principal Service Designer within a digital product design team, my primary focus is on strategising, facilitating and designing exceptional customer experiences that considers and meets business goals, user's needs, and technical capabilities. Strategic thinking and collaborative problem-solving using creative techniques are key aspects of my role.

Cape Town, Western Cape, South Africa

As a creative thinker with a passion for helping SME's discover their unique identity and competitive edge, I have had the privilege of working with a diverse range of clients to facilitate creative workshops that define who they are and how they stand out in the market. I have honed my skills in guiding clients through transformative workshops, where we.

Cape Town, Western Cape, South Africa

Stepping into the lead for Experience Design has been a natural progression for me that has really allowed me to grow in my leadership skills and take ownership of the end to end delivery of the project, and results. As we continue to design, deliver and activate major CX transformation projects, we are seeing a significant impact on the health of the.

Cape Town, Western Cape, South Africa

My transition to Brandlove as a Senior Experience Designer gave me the opportunity to co-lead a multi-dimensional CX Transformation project over a year that saw incredible results for a leading financial services provider in SA. My role included:- Manage and direct research streams to develop actionable insights from the results- Identify and prioritise.

Cape Town Area, South Africa

• The change from Account Director to Customer Experience designer was one of my most exciting career transitions. In this new position, I am able to apply all the skills that I have developed in order to drive.
• Defining the strategic direction and approach to each project
• Conducting in-depth research to gain a thorough understanding of the problem
• Preparing and facilitating design thinking workshops with clients
• Creation and design human-centred customer journeys with a service mindset
• Collate, document, design and present high quality artefacts from workshops

Cape Town Area, South Africa

• My year as Senior Key Account Manager at Responsive Digital equipped me with the necessary experience to step into my new role as Group Account Director for the same company. In this position, I was challenged on a.
• Maintaining and nurturing client relationships with key accounts
• Developing new business from existing clients for 3 divisions
• Representing the clients’ best interests and driving collaboration across all divisions to achieve the best possible outcome
• Feeding insights back to the company to guide innovation, research and development
• Identifying and developing new market opportunities

Woodstock, Cape Town

• Having honed my client service skills at aisle B and during my time as a freelancer, the role of Key Account Manager was a natural fit for me. My responsibilities included:
• Building and maintaining strong relationships with clients
• Managing expectations and communication between clients and the design team
• Establishing and enforcing deadlines
• Generating and following leads to acquire new business

Cape Town Area, South Africa

After becoming a mum, I decided to trade in my full-time position for more flexible work as a freelancer, which gave me opportunity to balance my passion for design with the demands of raising a young family. As a freelancer, I worked across a range of accounts, with tasks ranging from the conceptualisation and design of packaging, corporate stationery.

Cape Town Area, South Africa

aisle B was birthed out of a collective vision to redefine the way we approached design. As a founding partner in the business, I thoroughly enjoyed building it from scratch and getting stuck in wherever it was needed. Besides the many administrative tasks, which included studio trafficking, accounts, liaising with and managing suppliers, maintaining.

Durban And London

• During my time at TNNG I transitioned from mid to senior graphic designer. I was responsible for the conceptualisation and implementation of design solutions that would meet marketing strategies, from concept to.
• Heading up key projects
• Supervising a junior designer and providing guidance on concepts, comps, layouts and final art.
• Performing various executive tasks
• Interacting with clientsThe role required a thorough understanding of printing procedures, photography, illustration and verbal and written communication, as well as specialised knowledge of the methods and techniques.

Durban Area, South Africa

• During my time at Gotcha, their sell-through rates went up by more than 80%, which was a major achievement for the team. As a junior graphic designer in the ladies' wear apparel department, my responsibilities included:
• Branding across multiple product categories
• The creation and recreation of a ‘signature’ hand-writing for the brand
• Staying up to date with industry trends and developments
• Researching and analysing high-street trends and translating these into mood boards
• Working closely with the fashion designer to compile ranges and present these to buyers

Bachelor Of Fine Arts (B.F.A.), Applied Graphics

Stellenbosch University’s Department of Visual Arts is an internationally recognised design school that combines theory with.

Journey Architect Program, Cx Design

This interactive 5-day programme covered the foundations of customer experience and human-centred design, giving me an in-depth.

Executive Coaching, Business Administration And Leadership

Over 4 months, Nadine Mayers from Thinking Partner coached us, the partners of Aisle_B, in rediscovering our vision, purpose and identity.

Matric

In addition to being President of Rotary Interact 1999-2000, I also served as Deputy /head Girl during my final year of high school. Other.

Certificate