Anna T. Email & Phone Number

Chicago, Il, Us

Greater Chicago Area

• Managing Tier 1 client relationships with interdependencies with retail channels• Offering key insight to project teams and clients• Understanding and accurately representing business needs provided by client• Creating technical solutions to fit individualized processes• Risk assessment, mitigation, and communication• Emergency break fixes, including nights and/or weekends• Coordinating within and between teams to complete complex asks • Managing key players to ensure positive outcomes of projects and tasks• Documentation of processes and client information• Light development fixes in Visual Basic• Assisting in internal planning • Improving internal processes• Presentations both internal and client facing• White glove approach to support Achievements:• Key player in largest project on team to date, successful go live• Recipient of the Paradigm Proud Award • Leading division wide training meetings bi-weekly, put together panel for content selection• Quick ramp into one of the most complex retail programs - closing tickets within a month of start date

Stoughton, Wisconsin

• Troubleshooting SQL data errors and pulling reports from SQL databases.• In depth technical support for inmate accounting software and hardware provided by Stellar Services.• Installing servers, kiosks, and software in the many diverse environments of county jails.• End user training during and after installs.• Troubleshooting issues, fixing bugs, working with integration of components. • Networking fixes and setup.• Server side monitoring/updating/troubleshooting.• Inventory creation and management. • Flexibility and availability to "wear many hats".Major Accomplishments:• Recreated customer's database by piecing together information from printed reports after major cryptovirus.• Managed routine and initial training in nine states.• Many simple fixes to complicated issues such as a dedicated email for snack pack ordering.• Created working back up system; both onsite and remote following the 3-2-1-0 rule.• Created documentation for training and reference internally.

Madison, Wisconsin Area

• Opening and closing branch duties including: vault balancing, security protocols, assisting coworkers with drawer balancing, etc. • Cash handling and general day to day transactions.• Opening and closing accounts, suffixes, CD's, IRA's etc.• Building relationships with members, and offering a warm and productive experience. • Account research and troubleshooting.• Deep understanding of products and services.• Finding best solutions for the financial needs of members.• Successful collaboration within and between teams.

Janesville/Beloit, Wisconsin Area

• Opening and closing the branch.• Currency handling with large drawer limit.• Opening, closing, and maintaining accounts, CD's, and IRA's.• Troubleshooting account issues, stop payments, and helping members through fraud and disputes.• Managing loan and credit card applications.• Successfully maintaining and building member relationships, following up with members about their new accounts, loans, etc. • Sole member facing employee in branch, meaning constant multitasking, meticulous organization, and unwavering flexibility.• Fostering team mentality with coworkers remotely, and successfully communicating via email, phone, or chat client to best service members.

Master Of Technology - Mtech, Information Technology

Bachelor Of Science - Bs, Information Sciences And Technology, 3.7

Bachelor Of Science (Bs), Information Science

High School