Anna Totinova Email & Phone Number

With a strategic focus on customer retention management, my role as CRM Coordinator at bet365 involves leveraging attention to detail and management skills to enhance the customer experience. The journey at bet365 has enriched my proficiency in CRM systems and processes, ensuring that every customer interaction is optimized for retention and satisfaction.Previously as a Subject Matter Expert at Telus International, the emphasis was on not just effective planning of customer service resources but elevating team management to new heights. This experience cemented my ability to tailor strategies that resonate with diverse clientele, a testament to our team's commitment to excellence in service and the dynamic world of customer retention at bet365.

Listed skills include Management, German, English, Training, and 3 others.