Anna Trajdos Email & Phone Number

✓ Building and managing customer service teams up to 40 employees, heads an organizational unit✓ Maintaining work processes through planning, coordination and monitoring the work flow, ensuring customer excellence and quality of day-to-day business within operational SLA✓ Establishing operational KPI and reporting system in customer service team that later.

✓ Coordinating and supervising customer care team, supporting the daily business of the Service Centre✓ Ensuring quality within SLA✓ Adherence to guidelines and regulations concerning processes, directives and rules of conduct✓ Control operational processes and procedures✓ Ensure operational implementation of new processes and procedure✓ Preparation of.

✓ Adherence to guidelines and regulations of credit card organization✓ Review of distance and presence payment contracts within the SLA given (focus on CEE market, but other markets if necessary)✓ Verification and executing of anti-money laundering regulations in the international business✓ Handling of inputs from fraud department and monitoring of.

✓ Complex customer care regarding cashless payments, including e-Commerce (both phone and mail) within the SLA given.✓ Coordinating and supervising Hungarian and Slovenian teams✓ Monitoring of transactions’ flow.✓ Risk analyzes, fraud detection and actions to avoid it.✓ Monitoring of clients’ balance, first steps of collection and vindication.✓ Reporting.

Praca Zdalna

✓ Writing short and keyword rich texts in SEO standards.

✓ Planning and guidance on Central Europe destinations (Hungary, Austria, Czech Republic).✓ Coordinating groups of dozens of tourist.✓ Preparing general and financial reports.✓ Translation from/to Hungarian, English, German.✓ Tour guidance when necessary.

✓ Monitoring of GPRS performance (viewership results).✓ Reporting the results of media strategy on a weekly and monthly basis.✓ Preparing presentations on communication of client’s commercials in various media.✓ TV buying.

Master'S Degree, Finanse I Rachunkowość

Master'S Degree, Hungarystyka