Acted as a course developer for a re-writing of i3’s online training modules used to train end users and Regional Sales Managers (RSMs) on i3's hardware products and video analytics software.Identified areas for improvement in existing literature and proofread and edited newmaterial. Analyzed existing and potential content, focusing on reuse and single-sourcingopportunities.Liaised with Research & Development, Production, Sales, and Customer Care to:• Maintain a high level of expertise in e-learning and associated tools,• Share best practices, and• Identify opportunities to continuously improve efficiency and effectiveness of thelearning and performance solutions through the use of e-learning.

Supported the Project Manager during the planning, executing, controlling, and closing phases for several small to medium projects, resulting in the successful implementation of Fenergo, a client on-boarding service.Ensured that unsuccessful test results (due to database discrepancies or technical issues) were escalated and documented accordingly and that issues were rectified, documented, and re-tested successfully.Used SharePoint to:• Manage the ongoing projects to ensure adherence to BMO's Go-Live requirements by organizing all project artefacts (Progress Updates, Decisions, Action Items); Project artefacts were made available for review in audits and/or project process improvements, and• Design and maintain libraries with proper permissions to store sensitive documents and performance reviews for 100+ employees which streamlined audit reviews.Directly reported to and assisted the Head of Business Management to help with financial management and consolidation of data for the department’s upcoming fiscal year budget by:• Using MS Excel (including pivot tables, VLOOKUP, match formulas, etc.),• Consolidating information from program stakeholders to create monthly forecasts,• Submitting monthly Financial and Resource forecast projections to internal PMO, and• Closely tracking project spending to ensure alignment to project forecast.