Anna Traverse Email and Phone Number

- Strong Sales Order Management knowledge- Working for 4 Nordic Market: Denmark, Finland, Norway and Sweden- Transaction processing experience: Sales order entry, customer master data maintenance, pricing master data maintenance, returns and credits, receipting- Audit compliant activities and deliverables - Process transactions promptly and accurately in order to meet tight deadlines- Understanding and experience in the Order to Cash arena- SAP knowledge - Self starter with ability to effectively project manage and take ownership of activities- Working with tight deadlines and turnaround times whilst delivering results- Support standardisation of the O2C process stream across Markets- Ability to quickly analyse and understand complex business processes- Maintaining sound relationship with Market colleagues to ensure process synchronisations- Reporting for O2C, GFSS Europe management or Market colleagues- Working with the O2C project lead and O2C AD lead to ensure all opportunities of optimisation are reviewed and aligned where there are dependencies / touch points through the Integration process

- Cash Collections on Public Hospitals- Managing portfolio of 328 customers, 10 M€- Performing cash apps and NPI Audit using SAP- Managing to make sure all enquiries are processed in a timely manner- Processing of Legal Accounts, General reporting Metrics, unapplied cash using SAP- Credit Risk and Credit limit control- Running of disputes reports and follow up- Processing Order Release Reports using Excel and reviewing orders on hold on a daily basis- Processing of refunds, bank details updates, account statements, CBP, cheques- Liaising with Customer Service and Credit Risk teams- Performing general back office tasks

⦁ Manage a client portfolio 9869 clients; 966 K €⦁ Contact customer (B to B) mainly by phone (inbound/outbound calls)⦁ Find solutions to collect outstanding invoices⦁ Manage routine telephone calls to customer accounts, and solve problems that delay collections, including timely and effective communication with other departments⦁ Maintain records and update customer files⦁ Respect deadlines deliver goals, manage priorities⦁ Ensure that cash collection activities meet the requirement of the clients by reducing the amount of overdue invoices⦁ Use CRM : card partner and SAP: processing payments and accounts reconciliation

- Management and operation of the portfolio - Develop full sales cycle with clients B to B.- Positioned in the front office structure; coordination with Back office services.- Develop and executed business strategies as meetings, events, customer satisfaction.- Build a relationship with clients.- Develop a strategic partnership with differents suppliers.- Complex Sales; sales in the long term.- Objective: 550 K € annual for 2 years

- Sales and customer advice through sensational service- Keep up to date with all of our products, services and promotions, and those of our competitors- Create an environment in which customers feel welcome and comfortable – engaging them in genuine, enjoyable conversations to understand their needs, help them choose the right products.- Secure the standards appearance of the store, keeping it clean and tidy at all times.

- Manage the client portfolio.- Execute plans and cold calling to clients to identify new opportunities.- Qualify prospects and give clients support.