Anna Tretyakova Email and Phone Number

• Involve in all stages of the testing process – functional testing, API testing, regression testing, ad-hoc and smoke testing; • CRM platform testing in all environments from sandbox to production; • Configuration test environment for specific test cases, create test data, and execute manual tests, document results, and update defect tracking systems; • Creation test documentation using – app.qase.io; • Estimate, prioritize, plan and coordinate testing activities; • Participate in the life of the team: daily meeting, sprint planning, demo and retrospective; • Performed application compatibility testing using different services; • Tracking defects in Jira.

• Resolving incoming client and personnel IT queries remotely via email and phone, or at the office;• Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders;• Diagnosing issues with computer software, peripherals, and hardware;• Preparing training manuals and FAQ materials for easy-access end-user guidance;• Documenting processes and maintaining service desk records.