All things fashion! Fashion stylist for an amazing, eco- conscious bridal brandPersonal approach to styling during one-on-one appointments, managing calendars and Microsoft booking platformCustomer relations manager and after sales care using CRM Zoho systemManaging the Showroom,day to day running of the office. Managing and overlooking ECom Orders/ exchanges and refunds (Shopify)Managing Customer Services using Freshdesk platform, working with the team around the world to help our customers and ensure 100% satisfactionEfficient in: Freshdesk, Zedonk, Asana, Shopify, Worldpay, Microsoft office

Responsibilities:• Visual merchandising• Staff training• Monthly rota• Stock check and movement• Weekly reports for Head Office• Working towards the targets with the team• Achieving KPIs• Working with CRM systems• Supporting events that celebrate company’s 235th anniversary

Responsibilities:• Responsible for hiring new members of staff• Training new staff, making sure the company’s highest standardsare achieved• Disciplinary procedures• Monthly rota and holiday approvals• Visual merchandising of the shops• Stock control maintained by regular stock checks• Stock transfers• Working with my team towards daily and weekly targets set bythe Head Office• Seasonal range planning with Jane Winkworth and the buyingteam• Preparing weekly updates and reports for Head Office• CRM systems• KPI’s