- Conducted data analyses, including collection, interpretation, and visualization to identify trends, create forecasts, and mitigate negative impacts to reach 13 main benchmarks. - Controlled key performance indicators by generating periodic reports to ensure the achievement of 10 KPI metrics.- Fulfilled ad-hoc analysis for in-depth productivity examination every 2 months, improving operational performance by 15%.- Oversaw the productivity of 550-600 first-line support agents across four locations and three outsourcing partners, optimizing resource allocation among multiple interaction channels in real-time form. - Enhanced employees’ efficiency and adherence to schedule to increase customer service level.- Implemented a reporting system to monitor and reduce order processing delays by 12%, contributing to daily operational efficiency and KPI fulfillment. - Enhanced employees’ efficiency and adherence to schedule, increasing customer service level by 10%.- Estimated staffing requirements to meet fluctuating workloads, supporting monthly workforce planning and facilitating schedule adjustment.

- Analyzed key metrics such as turnover, revenue, profitability, cost adherence, and shipment and sales plans by producing 6 daily performance reports.- Created comprehensive monthly client performance reports with visual aids like charts and diagrams to illustrate market share trends and dynamics. - Investigated and analyzed the needs of over 100 customers and branch demands to formulate competitive pricing strategies, based on turnover, market share, and established benchmarks.- Managed pricing offers for clients, adjusting to market changes, leading to more than 10 successful deals.- Performed competitive analysis on 3 rival companies, assessing their pricing strategies and market positions, to gain insights for further firm's strategy. Monitored the pricing environment providing an understanding of changes in market conditions. - Distributed sales targets for key products among 5 managers. Compiled new reporting led to a 15% average increase in goal achievement, and accordingly reached higher financial bonuses. - Conducted a pricing literacy course for the sales department, educating 10 personnel on effective price formation.- Efficiently handled requests from the central office and maintained punctual report submissions.

- Monitored and reported on the sales activities, and the performance of 8 sales representatives’ route visits, ensuring adherence to sales strategies. - Maintained and updated the database with accurate addresses of stores for 2 distributors and the routes for 8 sales representatives to guarantee their correctness. - Created reports for key sales programs during promotional periods, handling 5 to 20 goods over 1–2-month cycles.- Generated monthly presentations for 4 distributors, displaying dynamics of sales and quantity of active stores by retail chains, brands’ performance, and their shelf share. - Ensured compliance with the assortment matrix across all retail chains, contributing to consistent product distribution. - Entered and managed merchandise data in retail outlet specifications, helping manage goods. - Compiled a monthly visual table featuring over 100 photos to track the placement of additional equipment in retail outlets.- Coordinated, verified, and dispatched reports and inquiries to the central office, providing data support to 5 territorial sales managers with system functions and operations preventing errors.