Anna Tsenter Email & Phone Number

Dubai, Ae

• In partnership with top management and business owners created vision, policies, strategic goals and objectives for the company.• Formulated successful HR strategy that helped achieve growth in an expanding company (constant revenue growth 5-10% yearly, grew from 250 to 700 employees in 5 years)• Implementation, creation of roadmaps, and supervising in following: workforce planning, HR-budgeting, hiring, onboarding, organizational structure, T&D, performance and career management, staff promotions and rotations, compensations and rewards, retention, terminations, solving HR and legal related issues, change management; top-management coaching a employee relataions• Managed a team of 10 employees • Coordinated transformation of a company to a matrixed organization. Introduction of HR BPs to key business units and centralization of HR service functions• Successful completion of 4 HR audits Results and successful projects;Turnover rate decreased by 7%Employer of the year award achievedIncreased eNPS and satisfaction by 20%, engagement by 12%Introduction of a grading system, Competency model development,HR processes automation (legal, recruitment, learning)Employer brand awareness HR metrics and analytics dashboard developmentTransformation of a company to a matrixed organization

Минск

C&B:• Leading and overseeing the design of a comprehensive rewards, resources and compensation system that would retain talent and attract high potential candidates• Effective labor cost reduction to face socioeconomic challenges in the region with empathetic approach to all employees (outplacement and severance strategies)Performance Management;• Introducing regular performance reviews and appraisals connected to an employee grading system• Decomposition of strategic company goals into an effective KPI and OKR systems• Development of management dashboards in Power BI that would measure key employee indicators Recruitment:• Creating and implementing talent acquisition strategies for leadership, mid-career and graduate hiring• Managing end-to-end recruitment for senior roles, implementing executive search and headhunting strategies to attract top talent• Defining and driving team to meet and exceed hiring benchmarks relating to time to fill, cost per hire, diversity hiring and hiring manager and candidate satisfaction• Introduction of an automated recruitment system from scratch (HuntFlow)Culture and communications:• Code of conduct and code of ethics development• Developed internal communications hand book: visual and verbal standards of communications, corporate newsletter, introduction of corporate Intranet portal• Introducing company-wide employee satisfaction and internal HR brand surveysTraining and development;• Redesign of an existing onboarding process to increase effectiveness and employee satisfaction• Introduction of a learning management system iSpring (LMS) and constant content generation• Lifelong learning concept promotion to spur the ongoing, voluntary and self-motivated pursuit of knowledge

Greater Boston Area

• Managed configuration, deployment, and support of a global recruiting system, and served as the subject matter expert of the application• Facilitated requirements gathering, data analysis and reporting, testing, documentation, change management, and application support• Worked closely with a diverse group of business stakeholders to document, prioritize, implement, and test enhancements to existing systems• Managed and implemented application and administrative set-up configurations as required in a fast-paced work environment• Assisted in development of analytic tools to support risk management and HR logic and decision making• Partnered with Business Analysts to perform the analysis of complex data sets

Greater Boston Area

• Designed, created and actively maintained a training program and curriculum used to train student staff members• Streamlined business processes used by help desk employees• Assisted in the roll out of Duo Two-Factor Authentication• Performed excellent customer service by catering to unique needs of Northeastern students and faculty

Waltham

• Collaboratively worked with marketing management to support strategic business needs whileimproving the effectiveness and efficiency of processes and infrastructure.• Directed the development and implementation of processes, tools, and technology that support and improve the operations of the marketing department.• Maintained documented procedures for all tasks to ensure that team members can cover all criticalfunctions. • Planned and executed complex production schedules for all corporate marketing initiatives and for marketing materials developed by in-house creative team.• Led project teams through successful execution of strategically-designed production schedules

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Psychology minor

International Baccalaureate

Activities and Societies: Student Council Duke of Edinburgh Award

Education record

Activities and Societies: School President