Anna Tsironi Email & Phone Number

Bognor Regis, Gb

Bognor Regis

Portsmouth, United Kingdom

· Responsible for creation and documentation of all end-to-end processes in relation to Customer Service and Operations functions of the company, including Billing, Change of Tenancy, Metering, Disputes and Settlements, Change and Loss of Supply.· Junifer Experience including User Acceptance Testing, scripting, defect logging and reporting.· Development of a full communications (letter and email) suite for the customer’s journey.· Development of the Complaints handling procedure and… Show more · Responsible for creation and documentation of all end-to-end processes in relation to Customer Service and Operations functions of the company, including Billing, Change of Tenancy, Metering, Disputes and Settlements, Change and Loss of Supply.· Junifer Experience including User Acceptance Testing, scripting, defect logging and reporting.· Development of a full communications (letter and email) suite for the customer’s journey.· Development of the Complaints handling procedure and process with adherence to the Regulatory Framework.· Development and delivery of all training material and presentations for all new starters in the operational and customer service departments, including handling Queries and Complaints of all levels.· Participation in the Faster Switching Programme Project as Subject Matter Expert and part of the Change Management Team Show less

Nottingham, United Kingdom

· Responsible for the resolution of complex operational, financial, supply point, data-flow, billing and contract-related queries of customers.· Accompanying the customers’ accounts and resolving issues throughout their journey, from the placement of the order to the change of tenancy or account closure.· Development and delivery of all Training Material for all Processes and official documentation of all processes regarding the handling of every aspect of an account.· Resolution of… Show more · Responsible for the resolution of complex operational, financial, supply point, data-flow, billing and contract-related queries of customers.· Accompanying the customers’ accounts and resolving issues throughout their journey, from the placement of the order to the change of tenancy or account closure.· Development and delivery of all Training Material for all Processes and official documentation of all processes regarding the handling of every aspect of an account.· Resolution of level 1 complaints, when encountered, with adherence to the strict regulations of the Energy industry.· Specialized in Billing Analysis and the handling of unusual balances and billing errors. Show less

Nottingham, United Kingdom

· Conducting Q&A of my respective course during Open Days, answering all queries about the joint Honours Humanity courses.· Data Administration on in-house CRM to resolve queries, update necessary information and resolve account issues.· Assisting in setting up all the Events of NTU, including working at the Call Centres and Student Support Line.

Nottingham, United Kingdom

· Assisting with all Training Workshops in colleges and Universities.· Delivery of training workshops in colleges, universities and workplaces.· Promoting the products to potential clients such as colleges, universities and schools in order to generate leads.· Market research for possible publishers of their book, eventually also landing the book deal.· Assisting, organizing and running all promotional events.· Running all Social Media channels and creating adverts.

Attiki, Greece

· Bookkeeping · Calendar keeping· General reception duties, both face to face and via the telephone.· Inbound and Outbound correspondence, including email, fax and calls.· Medical History Data Entry in the respective Database.

Bachelor'S Degree, Communication And Media Studies

Apoletyreion, Mathematics And Physics, 16.1/20

Result: 16.1/20 (ABB Equivalent) in Mathematics, Physics, Biology, Chemistry and English.