• Providing excellent customer service and addressing patient inquiries.• Educating patients on procedures and following up on their satisfaction.• Elevated track of patient clinical notes, schedules, creation and monitoring of lab cases.• Fostered effective communication among assistants, dentists, front desk staff, and patients.• Developing and managing the office budget, analyzing financial reports.• Improved inventory overseeing, dental supplies and equipment maintenance.• Handling billing and financial transactions.

As an Account manager in Tele2, I also operated as a product manager of RCS. • Managed key client relationships, driving revenue growth and enhancing satisfaction of over 15 business clients.• Negotiated contract terms and pricing agreements for mutual benefit.• Oversaw contractual work and monitored financial transactions.• Conducted monthly analysis of each client’s traffic consumption.• Coordinated cross-functional teams to implement SaaS projects and meet client needs.• Addressed customer issues promptly, ensuring satisfaction and retention.• Defined RCS product vision, target audience, market positioning, and monetization strategies.• Identified technical specifications and roadmap for RCS implementation among four largest mobile operators.• Conducted regular status meetings with internal and external stakeholders to track progress.• Prioritized tasks based on market research, business goals, and potential issues.• Collaborated with cross-functional teams including project managers, engineers, legal, and marketing to prioritize product features and enhancements.

• Successfully fostered partnerships with over 5 key clients and managed relationships with over 20 clients, resulting in a 95% increase in retention rate.• Identified client business needs, presented SaaS solutions, and established customer development roadmap.• Prepared and coordinated commercial offers and contracts.• Managed customer profiles in SalesForce and oversaw financial transactions.• Handled client inquiries regarding contracts, invoices, and technical issues.• Monitored customer activities, tracked financial expenses, conducted messaging campaigns.• Analyzed customer activities, traffic consumption, and prepared monthly reports on financial expenses.• Collaborated with cross-functional departments to support business processes.• Participated in tenders, verified compliance, and prepared documentation.

• Addressed client inquires, supported and retained clients.• Analyzed and controlled customer reports.• Provided primary technical support.• Presented services and looked for upselling and cross-selling opportunities.• Worked with cross-functional departments to set and track tasks.