Anna Tsyganova is a AI product manager at Alfa-Bank.
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Ai Product ManagerAlfa-BankMoscow, Ru -
Data AnalystBeeline Russia Jun 2022 - PresentМосква, РоссияDeveloped a methodology of personalized customer contact policy:- Defined metrics sensitive to excessive communications;- Determined personalized contact frequency by products and channels using ML-based approach;- Defined complex A/B test configuration -
Head Of Customer Service Analysis DepartmentОоо "Росгосстрах" Dec 2019 - Jun 2022Москва, РоссияThe customer inquiry processing has been optimized in the company: the average time has been reduced by 2 times.Reporting has been automated: from Excel and P.Point reports to BI analytics.Tasks:- Measuring and analyzing key customer experience metrics (NPS, CSI, CES, etc.), working on improving metrics,- Analyzing the root causes of customer inquiries, developing solutions to address them,- Interacting with supervisory organizations and professional associations. -
Head Of Customer Service Analysis DepartmentВтб Страхование Sep 2018 - Jul 2019Москва, Россия
Anna Tsyganova Education Details
Frequently Asked Questions about Anna Tsyganova
What company does Anna Tsyganova work for?
Anna Tsyganova works for Alfa-Bank
What is Anna Tsyganova's role at the current company?
Anna Tsyganova's current role is AI product manager.
What schools did Anna Tsyganova attend?
Anna Tsyganova attended Московский Государственный Университет Им. М.в. Ломоносова (Мгу).
Who are Anna Tsyganova's colleagues?
Anna Tsyganova's colleagues are Julia Pishikina, Alina Klimenkova, Anton Pukhonin, Alexander Ermolov, Sergey Saliy, Kristina Karachevtseva, Татьяна Горская.
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