Anna Tyrawa Email & Phone Number

Toronto, Canada Area

• Direct manager of 4 Support Representatives who assisted with on-boarding and troubleshooting issues for clients who signed Microsoft Volume Licensing Agreements via Softchoice
• Developed and maintained the team's Key Performance Indicators, yearly objectives, workload distribution and priorities
• Planned and implemented change initiatives, projects and process improvements that positively impacted the business and resulted in increased customer satisfaction
• Hired and on-boarded new Post-Sales Representatives by ensuring that progress and success are achieved by providing ongoing coaching on best practices and the department's operational strategy
• Point of escalation for customers and staff to ensure issues were resolved in a timely fashion to mitigate risk

Toronto, Canada Area

• Direct communication with clients to assist with quote and order requests, proactive post sales updates, account maintenance and inquiries
• Managed customers’ software and hardware renewals - simplifying complex renewals via consolidation
• Created custom open order, cost savings, and forecast reports on a weekly basis for customers to ensure order transparency and visibility into customers’ spend with Softchoice
• On-boarded and supervised new Sales Support team members – ensured that progress and success were achieved by providing feedback and coaching on best practices and team strategy
• Coached and provided feedback on an ongoing and as needed basis with all Sales Support team members
• Ensured that Key Metrics were met by the entire Enterprise Sales Support team

• Managed and assisted baristas in a fast paced and hectic work environment at a kiosk location which generated over $1 million in revenue annually.
• Certified Barista Trainer – trained dozens of in-store and corporate Starbucks partners.
• Minimized store spend while maximizing profits through inventory management.