Anna Uberman-Kogut Email & Phone Number

Rzeszow, Subcarpathian District, Poland

Rzeszow, Subcarpathian District, Poland

- responsible for providing advanced support, complex issue handling and in-depth customer management; - maintenance and support of the applications used by CWT and the client (Power Express, Opus, Turbo Sabre, Cvent, EBMS, CRS) - testing applications used by CWT or/and the client; - offering quick help to the client and assisting them in every situation regarding business travels, mainly by supporting particular applications; - engagement in projects leading to clients'… Show more - responsible for providing advanced support, complex issue handling and in-depth customer management; - maintenance and support of the applications used by CWT and the client (Power Express, Opus, Turbo Sabre, Cvent, EBMS, CRS) - testing applications used by CWT or/and the client; - offering quick help to the client and assisting them in every situation regarding business travels, mainly by supporting particular applications; - engagement in projects leading to clients' satisfaction increase; - reporting clients' problems to appropriate departments or developers; - quick reaction to clients' needs and requests; - building positive relations with the client; - suggesting useful tips in cooperation with the client; - training new hires, sharing my knowledge with them; Show less

Rzeszow, Subcarpathian District, Poland

- providing advanced support, complex issue handling and in-depth customer management; - maintenance and support of the applications used by CWT and the client - testing applications used by CWT or/and the client; - offering quick help to the client and assisting them in every situation regarding business travels, mainly by supporting particular applications; - engagement in projects leading to clients' satisfaction increase; - reporting clients' problems to appropriate… Show more - providing advanced support, complex issue handling and in-depth customer management; - maintenance and support of the applications used by CWT and the client - testing applications used by CWT or/and the client; - offering quick help to the client and assisting them in every situation regarding business travels, mainly by supporting particular applications; - engagement in projects leading to clients' satisfaction increase; - reporting clients' problems to appropriate departments or developers; - quick reaction to clients' needs and requests; - building positive relations with the client; - suggesting useful tips in cooperation with the client; Show less

Rzeszow, Subcarpathian District, Poland

• supporting the training process of new employees by sharing knowledge and monitoring calls; • understanding of customer’s business needs and travel policy; making suggestions and assisting with itinerary planning; • providing solutions to problems and assistance by needed modifications of itinerary; • trying to find a solution for a customer in emergency / unexpected situation; • providing the best available price, advising the most suitable product(s) of preferred vendors;… Show more • supporting the training process of new employees by sharing knowledge and monitoring calls; • understanding of customer’s business needs and travel policy; making suggestions and assisting with itinerary planning; • providing solutions to problems and assistance by needed modifications of itinerary; • trying to find a solution for a customer in emergency / unexpected situation; • providing the best available price, advising the most suitable product(s) of preferred vendors; • getting the knowledge of any business, environmental trends or issues that may affect the customer; • building positive customer relationships by efficient service and expertise as well as by presenting a helpful and understanding attitude towards a caller; •using the appropriate booking systems and applying standardized company procedures, policies, standards and best practice Show less

Rzeszow, Subcarpathian District, Poland

• understanding of customer’s business needs and travel policy, making suggestions and assisting with itinerary planning; • providing solutions to problems and assisting with modifications of itinerary; • finding a solution for a customer in emergency / unexpected situation; • providing the best available price, advising the most suitable product(s) of preferred vendors; • communicating customer’s Travel Policy; • getting the knowledge of any business, environmental trends… Show more • understanding of customer’s business needs and travel policy, making suggestions and assisting with itinerary planning; • providing solutions to problems and assisting with modifications of itinerary; • finding a solution for a customer in emergency / unexpected situation; • providing the best available price, advising the most suitable product(s) of preferred vendors; • communicating customer’s Travel Policy; • getting the knowledge of any business, environmental trends or issues that may affect the customer Show less

English Teacher Education

Bachelor'S Degree, English Language And Literature, General