Anna Van Hulzen Email and Phone Number

Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.

Assisted bus driver in maintaining order, ensuring a safe and efficient transportation experience for all passengers.Managed challenging behaviors effectively by employing de-escalation techniques learned through ongoing professional development opportunities.Ensured timely arrival at designated stops by closely following established schedules and routes.Facilitated clear communication between parents, school staff, and bus drivers regarding any incidents or concerns that arose during transit.

Analyzed effectiveness of HR procedures, developed enhancements and implemented changes to ensure ongoing improvement of processesEstablished common business practices around risk management and issue tracking which resulted in improved team efficiency in problem resolutionBuilt cross-divisional relationships to establish governance, facilitate decision-making and manage risksCoordinated projects, gathered and consolidates data, and managed and tracked internal reportingEstablished policies and procedures to ensure achievement of equitable and competitive employee compensationIncreased client base opinion of HR by 25% by improving employee communications.