Anna Van Loggerenberg Email and Phone Number

Upliftment agent / Negotiations Officer /Salvage Clerk claims Arranging for the Collecting of the client’s vehicle from the service provider to our approved service providers to save cost. Phoning service providers to negotiate discount on the upliftment fee Phoning client to get permission for the upliftment of the write of vehicle, arrange for collection of the vehicles Preparing mandates for payments to be made to the salvage company’s. Preparing Bordeaux for payment of towed vehicles •Manage invoices receive payments Preparing salvage calculation letters, and follows up on payments received for salvaged vehicles •Any other duties within reason and capability as requested by management Requesting de- registration documentation form the banks and settlement letters in order for the vehicle account to be paid request registration documents from clients. and make sure the vehicle is in our possession before payment can be made

Engage with customers in a professional way Ensure customers needs and expectations are understood and metBuild and maintain enduring and rewarding relationships with customers Understand the needs and wants of the customer Integrity and accuracy of client information Collection of outstanding premiumsRetention of customers Confidence to liaise at all levels effectively and efficiently (verbal and written) Able to work under pressure Quick thinking, flexible, cooperative, positive and self motivated Able to work independently Questioning and investigative mindset Strong problem solving skills Strong IT and data management skills Customer Service orientated Organizing Skills Delivery focused

Following up on unpaid policy’s Recovers delinquent accounts compiles and maintains basic credit information prepares reports obtains approval for refinancing and repossessions. Letters to clients in respect of non payments and cancellation of insurance. Handling of Settlement requestDe-registration requests Follow up of vehicles that are written offPayments made by insurance for written of vehicles Handling phone queriesHanding over of clients to legal departmentFor collection of vehicles

Following up on unpaid policy’s Recovers delinquent accounts compiles and maintains basic credit information prepares reports obtains approval for refinancing and repossessions. Letters to clients in respect of non payments and cancellation of insurance. Handling of Settlement requestDe-registration requests Follow up of vehicles that are written of. Payments made by insurance for written of vehicles. Handling phone queries. Handing over of clients to legal department for collection of vehicles

Change of existing Policies & cancellation of Insurance & premium change Dept redeem Policy’sCorrection of Premium Positions, Data capturingCorrection of client data Increase and decreasing Premiums on clients request Handling of Queries Reconciliation, Assessing client’s income and Occupation to determine the tariff group. Sending of requirements, issuing of policies, drawing up of quotations. Do journals and reconsiliation of premiums.Payments, to correct premium positions of client’s policies.Working on Ms Word and windows, Computer literate Perform all administrative Duties. Resolve customer queries; efficiently monitor Progress of work done. Ensure that all reports. Submitted are congruent with accurately maintainedStatistics Control and Attend to the operational Activities, ensuring Professional Customer Service in all channels Ensure agreed turnaround Times are achieved Manage own productivity and Performance Highest data ethic