Anna Verba Email & Phone Number

Amsterdam, Nh, Nl

Utrecht, Netherlands

Lead Engagement & Qualification: Act as the first point of contact for new leads, effectively introducing the company to potential customers and assessing the business potential of each lead.Quotations & Proposals: Prepare and follow up on quotations tailored to customer needs, ensuring timely delivery and responsiveness. I also manage follow-ups on outstanding quotes to drive conversions and maintain customer engagement.Cross-Departmental & Customer Communication: Maintain strong communication with internal departments, customers, and suppliers to ensure smooth coordination across all sales processes.Customer Communication & Call-backs: Conduct regular customer call-backs to follow up on quotes and proposals, ensuring a proactive approach to closing sales and addressing customer concerns or questions promptly.

Utrecht, Netherlands

Order Management & Timely Fulfilment: Ensured that all incoming orders were accurately processed, received, and shipped on schedule. Cross-Departmental Collaboration: Worked closely with fulfilment teams across multiple locations nationwide, escalating priority orders as necessary to guarantee prompt service delivery.Issue Resolution & Troubleshooting: Actively identified and resolved any issues that could delay order processing, ensuring existing orders continued to move through the fulfilment pipeline efficiently.Export Documentation & Compliance: Managed the preparation and review of export documentation to ensure shipments adhered to international export regulations, including customs requirements and compliance with trade laws. Ensured all shipments met export compliance standards.Reporting & Backlog Control: Prepared detailed operational reports to track key metrics, providing insights into order status. Regularly monitored order backlogs to prioritize orders and address any discrepancies.Export Compliance: Ensured full compliance with export regulations during the shipping process, liaising with internal teams and external partners to verify documentation, customs forms, and other critical information for cross-border shipments.

Master'S Degree, Romance Languages, Literatures, And Linguistics

Activities and Societies: TESOL

Bachelor'S Degree, Romance Languages, Literatures, And Linguistics