I transform houses in poor condition into cozy, sustainable and affordable homes with cost and time efficiency, using the most advanced and eco-friendly technologies and materials. I use my experience in operations, installations and management of professional teams to carry out complete and fast renovations that profoundly improve the environment and the quality of life of the people.

Customer Service, After-Sales Technical Service, Lighting and Control Projects, Forecasting, Training for Installers and Data MastersResponsibilities and achievements:Conceived and created the Service Department to unify all of the customer-focuseddepartments. Reorganized and internalized the team for DIY Customer Service Digitalized the Order Entry for the ESKER platform Perfected procedures Eliminated emails and established KPIs for continuous improvement and reduction of incidences via a new ticketing system (Sales Force - Service Cloud)  Created Technical knowledge database to improve incident response time Unified the Project Department to better control the rate of success Improved services through a transversal project in collaboration with operations-logistics- IT andCustomer Service

Responsibilities and achievements: • Organized and standardized of the commercial network for installers • Developed commercial protocols• Created and maintained the list of Installers to visit in the database• Guaranteed the reporting and follow-up for Sales Force (CRM)

2012 Acquisition of an installation company – 2015 integration of the company into the Refrigeration Unit of our partner FrigicollResponsibilities and achievements:• Coordinated on-boarding to integrate new staff, covering procedures of installation works• Developed the migration to SAP• Controled cost and inventory • Organized trade fairs

Industrial refrigeration company focused on design, production and installation of refrigeration equipment and components designed to minimize energy consumption and environmental impactResponsibilities and achievements:• Organized production, product coding and procedures• Select suppliers, ERP (SAGE) Implementation; Rotation, security stock and control of obsoletes• Created the system and implemented all steps of Customer Service• Built and maintained our corporate image online and at trade fairs• Selected and trained new staff

Manufacturer and wholesaler of refrigeration and HVAC equipment and components in Spain, France, Poland and Ukraine.Responsibilities and achievements:• Customer Service: Oversaw order entry and confirmation procedures, KPIs, product returns, shipment tracking and billing.• Purchasing: MRP – Ensured product availability, reduce minimum stocks and obsoletes. Negotiate prices, delivery conditions and warranty with suppliers• Quality: Developed Quality Assurance Manual to ensure internal procedures and warranty cost control.

Medical Division - American multinational focused on highly qualified R&D in materials science tosupply vascular prostheses to hospitals throughout Europe from its logistics center in the Netherlands within 24 hours.Responsibilities and achievements:Centralized and created a European Customer Service Center in just 8 weeks.Selected 28 trilingual candidates from 10 countries for a total of 9 different languages to replace the former Customer Service departments spread over 10 countries with disparate processes.2005 Italian Team - pricing specialistWK1 - Product trainingWK 3 - Collection of information and procedures in the country of origin (Verona -Italy)WK5 - JD Edwards TrainingWK6 -Quality Manual encompassing the needs of each country and ensuring 98% operational excellence.WK8 -Go-live: telephone disconnection in country of origin and automatic centralization in Barcelona without customers noticing the change.2006 – European Pricing SpecialistDeveloped the new E1 Advanced Pricing software as internal leader of a consulting project with the IBM analysts

American multinational world leader in the design and production of transport refrigeration units. The Barcelona plant manufactures and distributes the Small Truck range through its network.Responsibilities and achievements:• Customer Service: Ensured commercial and technical phone service, order entry, billing, customs formalities and credit letters for Europe and South America• Logistics Area: Coordinated Barcelona and Rotterdam warehouses electe carriers and monitore shipments and incidences• IT Area- Migrate AS400 to POEM: Analyse, implemente, and adaptate the new computer system in 1996• Quality Area: Developed internal department procedures for ISO 9001 Certification in 1998• Monitored the Field Test in new product launches from 2000• Project Manager: 2-year Launch Plan for the new V500 series in 2000• Planning: Forecasted sales, planned production and monitored delivery times of the Adapters product family in 2002