Anna Vitlarova Email & Phone Number

Bulgaria

Sofia, Bulgaria

Bulgaria

• Manages incoming contacts from existing or potential customers.• Initiates outbound contacts to existing or potential customers.• Resolves complex product or service problems, including inquiries from priority & VIP customers and customer escalations.• Meets personal/team targets. Monitors team performance and targets in the absence of the manager.• Executes technical tasks including, but not limited to system updates and quality checks of other team members’ task… Show more • Manages incoming contacts from existing or potential customers.• Initiates outbound contacts to existing or potential customers.• Resolves complex product or service problems, including inquiries from priority & VIP customers and customer escalations.• Meets personal/team targets. Monitors team performance and targets in the absence of the manager.• Executes technical tasks including, but not limited to system updates and quality checks of other team members’ task execution.• Assists team members by answering technical and process-related inquiries in the respective internal channels of communication.• Mentors or gives direction to junior team members and provides on-the-job training and best practices.• Works with their line manager and all respective functions to ensure proper customer service is being delivered.• Handles changes and maintains a high level of product and process expertise.• Executes other tasks related to the fulfillment of all described above. Show less

Bulgaria

• Handle requests from customers, as well as internal departments & other stakeholders.• Handle customer's initial verification by considering, requesting, and processing verification documents.• Cooperate with internal counterparts to ensure timely resolution of customers’ requests and problems.• Provide high-quality service to achieve and uplift customer satisfaction and establish a long-term business relationship.• Provide support to management and take ownership to drive… Show more • Handle requests from customers, as well as internal departments & other stakeholders.• Handle customer's initial verification by considering, requesting, and processing verification documents.• Cooperate with internal counterparts to ensure timely resolution of customers’ requests and problems.• Provide high-quality service to achieve and uplift customer satisfaction and establish a long-term business relationship.• Provide support to management and take ownership to drive process and service enhancement.• Keep the team abreast of the changes in the latest operational guidelines and policies. Show less

Bulgaria

Amsterdam Area, Netherlands

Bachelor Of Business Administration - Bba

Erasmus