• Manage and lead a team of associates and shift supervisors to ensure on-time and accurate order processing and package delivery. • Oversee daily operations within the delivery station, ensuring efficiency, safety, and adherence to Amazon’s standard operating procedures (SOPs). • Monitor and analyze key performance indicators (KPIs), including productivity, delivery accuracy, and customer satisfaction, to meet or exceed targets. • Identify opportunities for process optimization and implement solutions to enhance workflow, reduce costs, and improve safety measures. • Address challenges such as labor planning, inventory management, and delivery network disruptions, ensuring smooth operations. • Coordinate with transportation teams, delivery partners, and corporate support to align operational goals and address any escalations. • Enforce strict adherence to workplace safety protocols and compliance with company policies and local regulations. • Recruit, train, and develop associates to foster a high-performing, engaged, and safety-conscious team.

• Developed and deployed marketing and sales strategies• Developed and maintained effective, professional relationships with my team, the underwriting team, my clients, as well as prospects to help achieve any given objective• Kept up with the latest State Insurance Department Regulations to ensure compliance and to proactively inform clients of policy and fee updates• Scheduled and lead appointments with my prospects from introduction to presentation/ delivery• Kept an organized, detailed record of each appointment to design a game plan that was specialized and specific for the given client• Ability to listen and empathize with clients on a deeper level to discern what they really want and need• Analyzed potential client requirements and prepared comprehensive plans that meet individual/ family insurance needs and financial goals• Facilitated the accurate identification and resolution of problems utilizing product knowledge• Applied organization and time management skills when coordinating and responding to inbound telephone and email inquires• Effectively managed shifts in customer expectations with each and every client/ prospectDisclosures: 1. Insurance Licensed in: Illinois 2. Disclosure: http://www.mutualofomaha.com/disclosure/

• Engaged with customers and patients, greeting them and offering assistance with products and services • Demonstrated leadership ability by strategically resolving customer problems and answering questions to improve our store performance and ensure a positive customer experience in retail/ pharmacy • Gained product knowledge and understanding of the company’s growth strategies• Analyzed financial and performance data for my store to develop and execute a results-driven plan that increased the efficiency of the Pick-up/Curbside Program item fill rate from 80% up to 94%• Prepared a persuasive presentation for the Intern Team Challenge and presented to the area’s district and store leaders• Increased the pharmacy 90-day fill indicator from 63% up to 71% • Lead and engaged in online collaboration platforms, such as Zoom and Microsoft teams• Initiated and maintained positive relationships with physicians and other health care providers pertinent to company business • Assisted manager/ assistant manager in evaluating and developing displays, including promotional, seasonal, and sale merchandise• Supervised inventory management and analyzed inventory trends