Anna W. Email & Phone Number

Pembroke, Ontario, Canada

We sell better quality bras (everyday, specialty, sports), underwear, lingerie, swimwear, hoisery, pajamas & robes, accessories and men's SAXX underwear & loungewear.

Ottawa Valley Area

Speciality retailer and installer of gas and wood stoves and inserts. Duties include: Opening and closing the storeCustomer service and inside salesQuotes for product, venting and installationShipping and receivingCoordinating service calls and installationsSourcing parts and issuing purchase ordersHousekeeping and general maintenanceAdministrative assistant to the owner

Full-cycle customer service and liaison to dealers and sales representatives

Mississauga, Ontario

Full-cycle customer service and liaison for the US dealer network and sales representatives

Mississauga, Ontario

February 2012- April 2012 as a temporary employee April 2012 - November 2013 Full-time employeeAssisted the General Counsel, Kristina Kaneff, in all aspects of after-sales service and various ad hoc duties, such as:Managing service schedule and providing documentation and analysis for the after sales activitiesScheduling of service appointments with homeowners and contractorsEnsuring all warrantable deficiencies are completed in a timely fashion by contractors or on-site servicemanIssuing work orders and following up to ensure contractors attend appointmentsGathering and tracking completed work orders Creating and maintaining physical and electronic files for the departmentMinute taking and distribution and providing relevant documentation for meetingsDrafting complex business correspondence, including letters and emails for Kristina KaneffResponding to homeowner inquiries via phone, fax and email

Brampton, Ontario

Residential real estate sales including marketing and administrative duties:Provided professional real estate services to residential buyers and sellers Conducted open houses and created marketing material Negotiated contract terms and home pricesCold calling and following up on sales leadsConducted sales appointments to secure contracts to represent buyers and/or sellers Attended weekly sales meetings and caravans to view new stock

Vaughan, Ontario

Full-cycle customer service to a dealer network:Business-to-business full-cycle customer service via phone, fax and email Provided current product knowledge, pricing, availability, and lead times in accordance with established contracts, including key government and hospital agreementsProvided installation instructions and basic troubleshooting Guided clients to various information (installation videos and product specifications) available on external websiteProvided direction for custom order requirements, such as custom stain matching samples and custom wall treatments measuringResolved customer concerns and responded to inquiries, ensured timely follow-ups and superior client care Contacted clients proactively to ensure they were advised of any backorders, extended lead times or other issues Set up new accounts in the database, maintained appropriate confidentiality and privacyFreight claim investigation and resolutionWorked as an integral part of a team of representatives in a busy departmentProfessional and positive attitude with both internal staff and external customersOrder processing within required timeline, entered and proofread simple and complex custom orders on BAAN (ERP) systemProcessed customer credits and claims to assist accounting with account management, issued return authorizations Prepared custom and bulk order quotes and other business correspondence

Real Estate License, Residential Real Estate

Service Excellence Certificate, Customer Service

O.S.S.D.

Diploma, Fashion/Apparel Design