Anna W. is a Customer Experience Analyst på Verifone. They is proficient in English. Colleagues describe them as "Jag anställde Anna till en position som gruppchef. Hennes ledaregenskaper var väl kända och jag förväntade mig att hon skulle komma in i hennes grupps arbetsuppgifter snabbt, trots hennes då väldigt ringa erfarenhet av branschen. Det blev över förväntan, vilket även bolagets koncernchef uttryckte tydligt. Anna blev snabbt en uppskattad chef och medarbetare. Hon har en väl utvecklad förmåga att sätta sig in i kundens behov eller medarbetarens möjligheter och leverera lösningar som i förstone inte var uppenbara. Hon sprider en positiv stämning, är lojal mot företaget och är tydlig i sin kommunikation mot alla parter." and "Anna är en engagerad och utpräglad servicemänniska. Hon leder sitt team utifrån ett kundfokus med en stark övertygelse att ett gott resultat uppnås av ett gott ledarskap. Anna är ansvarstagande och levererar alltid det hon tagit på sig. Lojalitet och hjälpsamhet är också ord som stämmer väl in på Anna. Jag rekommenderar Anna om du behöver t ex en teamledare eller kundtjänstchef där det är viktigt med laganda och att hålla starkt fokus på hög kundservice."
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Quality CoordinatorVerifone Dec 2018 - Mar 2020Stockholm, Stockholm, SverigeIdentify and follow up on errors in registrations, find measures for improvement Quality Support and documentation of internal processesEducation and training Project participants in system migration projects -
Manager Customer Support Verifone Sweden AbVerifone Nov 2017 - Nov 2018
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Manager Order AdministrationVerifone May 2011 - Oct 2017Stockholm, SwedenVerifone is the leader in providing secure and innovative payment terminals, global payment as a service PaaS, and commerce enablement solutions that create more valuable experiences and rich interactions between consumers and merchants. The company's products and services include mobile, countertop and self-service payment devices, software, and web-based gateways. With 5,300 employees worldwide, and partnerships with local distributors, Verifone is able to deliver innovative payment solutions in 150 countries and across vertical markets.Responsible for delivery, service and quality of Contract Management and Order Administration, within the agreed framework. Personnel responsibility for 8 direct reports employees. Participation in projects for implementation a new business system.
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Service Manager/TeamlederZalaris Hr Services Sverige Ab Aug 2008 - Dec 2010SundbybergService Manager for one of the companys major customers. Team Leader, with personnel responsibility for:a group of payroll administrators,Customer Contact Center (First line support) and "Super user-Team" (PC IT support). -
KonsultManpower Sweden May 2008 - Aug 2008Team Leader at Backoffice Loan, Citibank. The work included the management and disbursement of loan applications. As for example, checking its accuracy, completing the credit check and enforce payment of loans to customers. My responsibility was to operate, develop and coordinate the work. To coach the group in its continuing efforts to streamline and to simplify internal processes. -
GruppchefBankgirocentralen Bgc Ab Mar 2005 - Feb 2008Customer Service and Product Support: Responsibility for delivery of performance, service and quality within the agreed framework. Personnel responsible for 17-25 direct reports employees. Take part in the implementation of a staffing system, in order to get better and more effective management of CRM management. Work with streamline and simplify our processes, budgeting and forecasting responsibilities, Business plans. -
Quality Assurance Manager Within The Customer SupportBankgirocentralen Bgc Ab Jan 2004 - Feb 2005Stockholm, SwedenCreated a routine for incident management, and customer complaints, in order to increase focus and awareness about this. Analyzing incidents and planning for implementations/monitor solutions to prevent incidents. Support for other managers within the customer organization Supported in quality & incident work. Monitoring of customer complaints by banks and customers.
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Områdeschef KundstödBankgirocentralen Bgc Ab Oct 2002 - Dec 2003Stockholm, SwedenArea Manager with five direct reports Teamleaders and a total of about 70 employees. Responsible to manage and plan work towards set goals and guidelines for the organization. Work whit Business plans, Budget and accountability.
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Team LeaderBankgirocentralen Bgc Ab Aug 1996 - Sep 2002Stockholm, SwedenBankgiro Service Support - The group's responsibilities was i. e. to provide support and counseling, primarily via telephone to the Niche banks and foreign banks and their customers, regarding to BGCs products and services. The work also included record keeping, ensure and plan for achieving agreed service and quality. Coaching, both on group and individual level. Contact response to and participate in various meetings and special activities with banks
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Varierande ArbetsuppgifterBankgirocentralen Bgc Ab Aug 1982 - Jul 1996Stockholm, SwedenFebruary 92 - July 96: Participated in project work on a new routine for Direct Debitand and worked following in the group as a specialist for Direct Debit and OCR services. The work included support and assistance to the banks and their corporate and private clients of these services. August 82 - January 92:Customer advisor, service work that included both telephony and registration work.
Anna W. Education Details
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Rademacherskolan EskilstunaDistribution Och Kontor
Frequently Asked Questions about Anna W.
What is Anna W.'s role at the current company?
Anna W.'s current role is Customer Experience Analyst på Verifone.
What schools did Anna W. attend?
Anna W. attended Rademacherskolan Eskilstuna.
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