Anna W. Email & Phone Number

Stockholm, Se

Stockholm, Stockholm, Sverige

Identify and follow up on errors in registrations, find measures for improvement Quality Support and documentation of internal processesEducation and training Project participants in system migration projects

Stockholm, Sweden

Verifone is the leader in providing secure and innovative payment terminals, global payment as a service PaaS, and commerce enablement solutions that create more valuable experiences and rich interactions between consumers and merchants. The company's products and services include mobile, countertop and self-service payment devices, software, and web-based gateways. With 5,300 employees worldwide, and partnerships with local distributors, Verifone is able to deliver innovative payment solutions in 150 countries and across vertical markets.Responsible for delivery, service and quality of Contract Management and Order Administration, within the agreed framework. Personnel responsibility for 8 direct reports employees. Participation in projects for implementation a new business system.

Sundbyberg

Service Manager for one of the companys major customers. Team Leader, with personnel responsibility for:a group of payroll administrators,Customer Contact Center (First line support) and "Super user-Team" (PC IT support).

Team Leader at Backoffice Loan, Citibank. The work included the management and disbursement of loan applications. As for example, checking its accuracy, completing the credit check and enforce payment of loans to customers. My responsibility was to operate, develop and coordinate the work. To coach the group in its continuing efforts to streamline and to simplify internal processes.

Customer Service and Product Support: Responsibility for delivery of performance, service and quality within the agreed framework. Personnel responsible for 17-25 direct reports employees. Take part in the implementation of a staffing system, in order to get better and more effective management of CRM management. Work with streamline and simplify our processes, budgeting and forecasting responsibilities, Business plans.

Stockholm, Sweden

Created a routine for incident management, and customer complaints, in order to increase focus and awareness about this. Analyzing incidents and planning for implementations/monitor solutions to prevent incidents. Support for other managers within the customer organization Supported in quality & incident work. Monitoring of customer complaints by banks and customers.

Stockholm, Sweden

Area Manager with five direct reports Teamleaders and a total of about 70 employees. Responsible to manage and plan work towards set goals and guidelines for the organization. Work whit Business plans, Budget and accountability.

Stockholm, Sweden

Bankgiro Service Support - The group's responsibilities was i. e. to provide support and counseling, primarily via telephone to the Niche banks and foreign banks and their customers, regarding to BGCs products and services. The work also included record keeping, ensure and plan for achieving agreed service and quality. Coaching, both on group and individual level. Contact response to and participate in various meetings and special activities with banks

Stockholm, Sweden

February 92 - July 96: Participated in project work on a new routine for Direct Debitand and worked following in the group as a specialist for Direct Debit and OCR services. The work included support and assistance to the banks and their corporate and private clients of these services. August 82 - January 92:Customer advisor, service work that included both telephony and registration work.