Anna Chester Email & Phone Number

Remote

•Addressed 20-40 incoming calls, emails and chats per day, while maintaining a 98% average customer satisfaction rate •Displayed strong problem-solving and multitasking abilities, guaranteeing customers received optimal solutions and minimizing call-backs•Responsively handled customer concerns, delivering effective solutions and educating clients for improved, lasting product contentment•Assisted in the training of new hires, providing education and coaching as needed to successfully cultivate a cohesive and supportive team

Arlington, Texas, United States

•Fierce commitment to order and delivery accuracy, showcasing a meticulous attention to detail and commitment to precision•Facilitated employee training, enhancing team members' technical proficiency in handling delivery software and point-of-sale systems as well as customer service, showcasing adaptability and a commitment to skill development•Orchestrated seamless communication between diverse team members, fostering a collaborative environment and enhancing cross-functional teamwork, showcasing strong interpersonal and communication skills•Innovatively and expeditiously resolved customer issues, highlighting problem-solving skills and dedication to customer service excellence

Greensboro, North Carolina, United States

•Utilized an appointment-setting system for residential property viewings, managing a high volume of inquiries and contributing to successful realtor appointments•Applied strategic communication techniques to respond promptly to realtor inquiries, highlighting adaptability in engaging diverse clients•Orchestrated complex scheduling tasks, ensuring timely response to inbound appointment requests, showcasing strong organizational and multitasking abilities•Provided realtors with detailed information about the property showing process, offering guidance and ensuring a clear understanding

Big Spring, Tx & Greensboro, Nc

•Executed comprehensive client interviews and meticulously analyzed financial documents, ensuring accuracy and compliance with tax laws, displaying my attention to detail •Applied analytical thinking to troubleshoot and resolve client inquiries and concerns promptly, illustrating my strong problem-solving abilities•Managed a high-volume workload during peak tax season, consistently meeting tight deadlines, showcasing my ability to thrive in fast-paced environments•Employed effective communication skills to liaise with clients, translating complex tax concepts into understandable terms, showcasing my ability to bridge communication gaps

•Spearheaded comprehensive customer education initiatives on insurance benefits, resulting in enhanced customer satisfaction and demonstrating effective communication and customer relationship management skills•Managed a high-volume private insurance and Medicaid billing system, ensuring accuracy and compliance with industry standards, highlighting a strong grasp of complex financial systems and attention to regulatory requirements•Orchestrated the timely payment of office bills, showcasing a strategic approach to financial management and budgeting within tight deadlines•Collaborated with cross-functional teams to troubleshoot and resolve billing discrepancies, fostering a collaborative problem-solving environment, indicative of adaptability and teamwork capabilities

•Optimized Mobile Device Management (MDM) for 3000+ devices, ensuring seamless cradle-to-grave lifecycle management •Streamlined billing processes for mobile devices by meticulously allocating charges to respective departments•Collaborated with vendors to negotiate favorable contracts and deployed proactive cost-saving measures by analyzing usage patterns and recommending optimized device plans•Spearheaded comprehensive support for mobile device users, worked to resolve issues promptly, highlighting a commitment to user satisfaction and problem resolution