Anna Chester Email & Phone Number

Remote

• Addressed 20-40 incoming calls, emails and chats per day, while maintaining a 98% average customer satisfaction rate
• Displayed strong problem-solving and multitasking abilities, guaranteeing customers received optimal solutions and minimizing call-backs
• Responsively handled customer concerns, delivering effective solutions and educating clients for improved, lasting product contentment
• Assisted in the training of new hires, providing education and coaching as needed to successfully cultivate a cohesive and supportive team

Arlington, Texas, United States

• Fierce commitment to order and delivery accuracy, showcasing a meticulous attention to detail and commitment to precision
• Facilitated employee training, enhancing team members' technical proficiency in handling delivery software and point-of-sale systems as well as customer service, showcasing adaptability and a commitment to skill.
• Orchestrated seamless communication between diverse team members, fostering a collaborative environment and enhancing cross-functional teamwork, showcasing strong interpersonal and communication skills
• Innovatively and expeditiously resolved customer issues, highlighting problem-solving skills and dedication to customer service excellence

Greensboro, North Carolina, United States

• Utilized an appointment-setting system for residential property viewings, managing a high volume of inquiries and contributing to successful realtor appointments
• Applied strategic communication techniques to respond promptly to realtor inquiries, highlighting adaptability in engaging diverse clients
• Orchestrated complex scheduling tasks, ensuring timely response to inbound appointment requests, showcasing strong organizational and multitasking abilities
• Provided realtors with detailed information about the property showing process, offering guidance and ensuring a clear understanding

Big Spring, TX & Greensboro, NC

• Executed comprehensive client interviews and meticulously analyzed financial documents, ensuring accuracy and compliance with tax laws, displaying my attention to detail
• Applied analytical thinking to troubleshoot and resolve client inquiries and concerns promptly, illustrating my strong problem-solving abilities
• Managed a high-volume workload during peak tax season, consistently meeting tight deadlines, showcasing my ability to thrive in fast-paced environments
• Employed effective communication skills to liaise with clients, translating complex tax concepts into understandable terms, showcasing my ability to bridge communication gaps

• Spearheaded comprehensive customer education initiatives on insurance benefits, resulting in enhanced customer satisfaction and demonstrating effective communication and customer relationship management skills
• Managed a high-volume private insurance and Medicaid billing system, ensuring accuracy and compliance with industry standards, highlighting a strong grasp of complex financial systems and attention to regulatory.
• Orchestrated the timely payment of office bills, showcasing a strategic approach to financial management and budgeting within tight deadlines
• Collaborated with cross-functional teams to troubleshoot and resolve billing discrepancies, fostering a collaborative problem-solving environment, indicative of adaptability and teamwork capabilities

• Optimized Mobile Device Management (MDM) for 3000+ devices, ensuring seamless cradle-to-grave lifecycle management
• Streamlined billing processes for mobile devices by meticulously allocating charges to respective departments
• Collaborated with vendors to negotiate favorable contracts and deployed proactive cost-saving measures by analyzing usage patterns and recommending optimized device plans
• Spearheaded comprehensive support for mobile device users, worked to resolve issues promptly, highlighting a commitment to user satisfaction and problem resolution