Anna Wallace Email & Phone Number

Sydney, New South Wales, Australia

Newly created role to lead the Home and Community Recruitment function working to achieve ambitious growth targets. Focused on proactive sourcing initiatives and building strategic partnerships, leading a high performing team within a very dynamic care recruitment market.Effectively partnering with the operational team, achievements include growing the Home and Community workforce by 24% and reducing turnover by 10% in the last 12 months.

Mcmahons Point

Newly created role reviewing and innovating existing Talent practices, introducing process, tools and partnerships for success. Aligning Talent Acquisition practices with companies strategic goals. Key role in driving a high performance culture across the business by assessing and anticipating people related needs. Lead for all recruitment activity from resignation to onboarding and Ambassador for Brand. Partnering with the Sales and Operations team to provide specialist advice in labour forecasting, effective hiring decisions, performance management, talent development and change management. Delivery of end to end recruitment services in a $3B+ global healthcare retailer.

Sydney

Engaged to support the HR function within Connect Hearing to deliver HR generalist advice, fill a high number of urgent hires, organise temps, and to mentor junior managers. Commenced various projects which included working towards improving onboarding experience and reducing attrition.

Sydney, Australia

Projects Include:Working with the Franchisee/Business Owner of a specialised retailer, engaged to increase sales, improve customer experience and recruit and build a high performing team. During this project I developed a customer centric culture, mentored and coached the Retail Manager and store team, while working closely with the business owner. I initiated change in several processes to improve sales conversion.I have conducted various Customer Experience reviews for small to medium businesses, reviewing existing customer experience, making recommendations to increase conversion, building market presence and increasing sales. I am adept at mapping out the customer journey from product exposure through to retention, identifying opportunities for improvement. I have also advised on brand values and positioning, analysing specific competition and building on the existing strengths of the business.

Sydney, Australia

A very autonomous role responsible for all aspects of the day to day running of the business including people management, stock management, finances, marketing, and supplier and partner relationships. Played a key role in strategic planning working with the founder and board of directors to achieve agreed business outcomes.Achievements included seamlessly transitioning the business, including team and customers, while outsourcing home delivery system to reduce delivery costs by 50%. Demonstrated consistently strong leadership to the OneTable team throughout significant challenges and changes to the business structure.

Sydney, Australia

Part of the founding team of OneTable, a fully funded start up, contributing to growth of 500% in the first year of trade. I developed an exceptional customer experience, unique in the online food space. I grew and led a team to deliver a high level of customer support through superior communication and engagement. Improving the customer experience was the key driver for change across all business areas. I was accountable for the challenge of keeping a consistently outstanding customer experience in a rapidly growing business.Achievements included creating a customer centric culture across the business, establishing and maintaining partnerships with Brand Ambassadors and working closely with suppliers and other business partners to ensure a seamless customer experience despite differing business cultures and values.

Sydney, Australia

Starting with building a strong customer base, I was able to build a large team through effective coaching, training and mentoring across not only business but other aspects of life. Strong personal development focus led to huge personal growth throughout this role.A focus on highly effective communication on both an individual and team level, also involved in delivering professional presentations to inspire and engage a larger team.

Sydney, Australia

A specialised role within an under performing brand to lift skills across every area of the retail business, from basic management skills, to sale skills and leadership coaching.

Sydney, Australia

Multi site business leader across locations in Sydney and Regional areas. As part of the National Leadership Team, I was able to influence a larger area of the business than my previous roles, and appoint the right key leaders into the right roles within a culture of accountability and continuous improvement. Responsible for sales, costs and profit, I was able to substantially improve the bottom line, indeed turning my region from running at a loss to making a profit.

Chatswood

Collaboratively leading and working with a very large team spanning manufacturing, optometry services and retail. Implemented effective regular team communication and one on one coaching. Introduced Key Performance Indicators for retail team to work to, leading to strong sales growth making the Chatswood store the highest annual sales in the state. Effectively managed business costs with a strong focus on wastage and discounting to improve profitability.

Diploma, Leadership And Human Resource Management

Retail Store Management Program

Certificate 4, Optical Dispensing

High School, Higher School Certificate