Anna Webster Email & Phone Number

Wellington & Wairarapa, New Zealand

Wellington

Managing a team of Call Investigators responsible for: Assisting Government Agencies with their investigations by providing advice, customer information and technical data under legal compulsion. This includes the retrieval, analysis and provision of Spark held information and data that best suits the needs of the investigation.Managing customer unwanted.

• Responsible for providing the framework and positive leadership so that the management of customer events is handled to the highest standard across all members of the team.
• Accountable for the achievement of all customer service targets.
• Establish and maintain strong working relationships and a collaborative approach to planning and execution of operational plans
• Responsible for the ongoing development and coaching of each team member so that their skills and career path can be managed to both the individual and the company’s best interests.
• Ownership for the delivery of the end to end customer experience for customers contacting 111 or the AMS
• Promote and drive passionate customer driven culture.