Anna Whitley Email & Phone Number

Savannah, Georgia, United States

Savannah, Georgia Area

• Manage space and ensure optimal utilization of space with the right cargo mix to maximize revenue.
• When issues arise for diverting cargo from service to service due to schedule disruption, over-booking, etc to ensure cost is minimized.
• Act as the liaison between the trade department to export customer service and vice-versa.
• Liaison with the operations department on schedule, special arrangements, BSA changes, etc.
• Daily reporting to trade, sales, and customer service on vessel utilization by sector for six services.
• Benchmarking vessels based on our model ship to ensure 100% utilization while keeping abreast of market fluctuations and equipment imbalances.

Savannah, Georgia Area

• Responsible for the supervision of a staff of 20 employees within the customer service department.
• Responsible for the recruitment and training of customer service representatives.
• Oversee that all booking/inquiries are answered in a timely manner.
• Manage the weekly loading of six services/fourteen load ports with regards to vessel planning for North America.
• Manage the needs/requirements of high revenue/volume commercial accounts through extensive follow-up procedures.
• Perform market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.

Savannah, Georgia Area

• Produced load orders, HAZMAT, military, reefer and out of gauge manifests for four weekly services for the ports of Savannah, Norfolk and Port Elizabeth.
• Worked very close with stevedores, port personnel, US Customs, FDA, and USDA to ensure all containers load the particular vessel they are booked for.
• Track/trace daily cargo location of accounts and report to interested parties.
• Follow up on all functions of cargo movements with the proper agent, rail, port/terminal or government agency to ensure cargo is moving to proper destination.

Bachelor’S Degree, Bachelor Of Science, Business Management

Education record

Education record