Anna Wickhem Email & Phone Number

-Answer phone calls, offer resource and referral information, and provide crisis counseling and mediation to youth and families-Complete client intakes for the emergency shelter, and provide care and treatment to youth in a residential environment-Provide case management, maintain professional documentation and case notes, and develop and implement therapeutic care plans-Network and build professional partnerships with law enforcement, county services, and other organizations in the community-Co-facilitate an on-site LGBTQ support group for youth -Manage a case-load and develop and facilitate an LGBTQ support group within a local high school

-Greet and welcome guests, answer the phone, and assist with general questions-Manage a waiting list, and estimate wait times-Use a seating chart to manage table rotation in each server’s section-Escort guests to their table, provide menus and silverware, and explain special menu items-Pre-bus and clean tables, stock dishes, condiments and ice, and clean bathrooms-Bring food to tables, and take additional beverage, side, and dessert orders-Assist servers and Back-of-House staff with any additional side-work or cleaning-Attend to the needs of each guest, work to ensure that their dining experience is comfortable and enjoyable, and thank them for coming in-Facilitate and provide training to new employees

-Responsible for direct supervision of visitation between children and their non-custodial parents, providing intervention/re-direction when necessary-Performed client intakes, reviewed police reports and court documents-Provided case management, participated in team meetings and client case reviews-Created and updated client case files-Maintained professional documentation and observation notes-Provided services to a culturally and racially diverse population-Attended court hearings and trials, complying with court-ordered adjudications -Provided resource referrals and information to clients-Phone contact with clients, agency partners, and general office/financial work

-Worked directly with the Front-of-House staff to organize, plan, and manage events-Responsible for supervising other student workers -Completed marketing and administrative projects, while adhering to the strict budget of a non-profit organization-First contact for patrons, business associates, general public, financial donors, advertisers -Assisted patrons in purchasing event tickets over the phone and in person

Saint Paul Mn

-Stocked and organized main merchandise stand, kiosks, and storage room-Assisted customers in choosing and purchasing merchandise -Worked with fellow staff to formulate new and creative methods for presenting and selling merchandise-Assisted in directing fans to their seats and answering general questions

Bachelor Of Science (B.S.), Social Work

Activities and Societies: PRIDE group, and Catherine's Monologues (a student-led theater project that uses story telling as a means.

Education record

Activities and Societies: Ice Hockey, Softball, Gay Straight Alliance.