I worked as a subcontractor through Aerotek providing customer service, project support and as a warranty analyst at Taylor Company in Rockton, IL. I answered the phone for customer service, I entered information and transcribed a description of the technical problem and directed the calls to the appropriate personnel. I provided support for call escalations and performed customer service recovery. I worked as a warranty analyst for the first year evaluating warranty claims before… Show more I worked as a subcontractor through Aerotek providing customer service, project support and as a warranty analyst at Taylor Company in Rockton, IL. I answered the phone for customer service, I entered information and transcribed a description of the technical problem and directed the calls to the appropriate personnel. I provided support for call escalations and performed customer service recovery. I worked as a warranty analyst for the first year evaluating warranty claims before moving to a role supporting technical support.I worked with an Avaya phone system, AS400 relational database, ATLAS ERP software, and Windchill Product Lifecycle software. I downloaded Crystal reports from Avaya and used them to update power point presentations. I provided support to projects coordinating Taylor Distributors and tracking progress in Excel. I updated databases and maintained charts and pivot tables in ExcelI created Power Point presentations with work instructions on how to download reports, update data and graphs in Excel and to put them into Power Points. I assisted in entering orders and filing the related paperwork. Show less

I worked as a 6 month assignment as a subcontractor through Aerotek as a Junior Buyer for Advanced Machine and Engineering in Rockford, IL. I worked with AME engineers to purchase raw materials, components and subcontracted services. I prepared RFQ’s and worked with suppliers to negotiate the best prices for raw materials, components, tools and subcontract services. I submitted purchase orders, tracked and reordered inventory and evaluated deliveries for accuracy. I used… Show more I worked as a 6 month assignment as a subcontractor through Aerotek as a Junior Buyer for Advanced Machine and Engineering in Rockford, IL. I worked with AME engineers to purchase raw materials, components and subcontracted services. I prepared RFQ’s and worked with suppliers to negotiate the best prices for raw materials, components, tools and subcontract services. I submitted purchase orders, tracked and reordered inventory and evaluated deliveries for accuracy. I used Industrios ERP software. Show less

I worked as a subcontractor through QuEST Global Services for United Technologies Aerospace Systems, providing support for standard work for the Irkut MC 21 Commercial Airplane, which involved contacting engineering leads and facilitating completion of standard work to meet critical customer milestones. I provided administrative support for the Mitsubishi Regional Jet (MRJ) and for the Comac ARJ program. I provided support for international trade compliance for these programs. I… Show more I worked as a subcontractor through QuEST Global Services for United Technologies Aerospace Systems, providing support for standard work for the Irkut MC 21 Commercial Airplane, which involved contacting engineering leads and facilitating completion of standard work to meet critical customer milestones. I provided administrative support for the Mitsubishi Regional Jet (MRJ) and for the Comac ARJ program. I provided support for international trade compliance for these programs. I helped write standard work for international trade compliance for QuEST Global Services. I worked with SAP and JD Edwards software programs auditing purchase orders. I used Outlook to coordinate meetings of program engineers and took minutes for passport meetings .I used Microsoft Word to edit and draft documents. I have excellent written and verbal communication skills which I used in editing and creating communications. I enjoyed the multi cultural environment and working with diverse people, locally and across the globe from many different cultures and in different time zones. I received perfect customer satisfaction scores from program engineers on several occasions. QuEST relies on "team leads" instead of "bosses" and I thrived in this type of environment achieving goals and managing my time with minimum supervision. QuEST also relies on internet tutorials to teach skills and manage people and I also did very well learning things this way. Show less

I worked as a subcontractor through Adecco Staffing for Woodward assembling, calibrating and testing Servo hydraulic valves. I learned to operate 4 different test stands calibrating and testing single stage and 2 stage hydraulic servo valves. I did some assembly of the valves, reading prints, using calipers and micrometers, hand tools, and some specialized tools specific to assembly of Servo hydraulic valves. I communicated verbally and in written reports any issues with the valves.… Show more I worked as a subcontractor through Adecco Staffing for Woodward assembling, calibrating and testing Servo hydraulic valves. I learned to operate 4 different test stands calibrating and testing single stage and 2 stage hydraulic servo valves. I did some assembly of the valves, reading prints, using calipers and micrometers, hand tools, and some specialized tools specific to assembly of Servo hydraulic valves. I communicated verbally and in written reports any issues with the valves. I used the grinder to sand parts to functional specifications determined by testing. Show less

Performed all respiratory therapy modalities in all patient care areas of the hospital adult and pediatric general floor and intensive care.Computer charting, bedside medication verification, medication and equipment Pyxis systems. Customer Service and recovery.Bedside pulmonary function testing, arterial blood gas punctures, EKG’s. Held certifications in ACLS, PALS, and NRPHand Held NebulizersIntermittant Positive Pressure Breathing Mechanical Ventilator Management… Show more Performed all respiratory therapy modalities in all patient care areas of the hospital adult and pediatric general floor and intensive care.Computer charting, bedside medication verification, medication and equipment Pyxis systems. Customer Service and recovery.Bedside pulmonary function testing, arterial blood gas punctures, EKG’s. Held certifications in ACLS, PALS, and NRPHand Held NebulizersIntermittant Positive Pressure Breathing Mechanical Ventilator Management CPAP and BIPAP Show less

Home set up, instruction, and maintenance of respiratory therapy equipment including but not limited to, mechanical ventilators, nebulizers, CPAP and BIPAP. Troubleshooting and customer service over the phone. Month end assistance with warehouse inventory management.Sales, service and instruction of CPAP equipment, nebulizers and supplies.

Performed all respiratory therapy services in all areas of the hospital, neonatal, pediatric, and adult general patient floors and intensive care areas. Patient education and instructionBedside Pulmonary Function Testing Functioned as charge therapist dividing workloads, managing personnel and emergencies.Performed customer service and recovery. Functioned as charge therapist dividing workloads, managing personnel and emergencies.Managed mechanical ventilators including… Show more Performed all respiratory therapy services in all areas of the hospital, neonatal, pediatric, and adult general patient floors and intensive care areas. Patient education and instructionBedside Pulmonary Function Testing Functioned as charge therapist dividing workloads, managing personnel and emergencies.Performed customer service and recovery. Functioned as charge therapist dividing workloads, managing personnel and emergencies.Managed mechanical ventilators including High Frequency Oscillators .Held certifications in ACLS, PALS, and NRP Show less