• Developing and expanding the PMO group processes in handling new contracts and responding to project requests• Manage and coordinate responses to VA T4 project requests involving all staff and team partners• Manage and coordinate Market Research document in response to VA T4 draft requirement documents• Interviewing team partners to determine extent of involvement with a project and the division of work within the project.• Participate on red and gold review teams• Conducted PM functions on 3 awarded VA T4 projects involving PBX support in Salt Lake City, EVTN equipment support and maintenance contracts for VA Region 3 (Southern area) and database – web site for VA buildings department support projects.• Develop response documents and coordinate sub-contractors and By Light support as a sub-contractor under the T4 Next Generation IDIQ contract.

PM of the VA OSS project at VA. I managed the entire project from requirements to implementation to production management, This is the first such application at VA to go into production. Two prior applications never completed testing.• Managing the award winning Department of Veterans Affairs (VA) Operational Support System (OSS) project taking the application from User Acceptance Testing to production and beyond. The application supports VA’s transition from the FTS2001 to Networx contract supporting three different telecom vendors. • Documenting and analyzing requirements for Phase II of the project.• Developing strategy for national rollout of the project.• Developing new processes for ordering, billing, inventory control and reporting in support of the application changes. • Coordinating with each of the three Networx vendors on e-bonding interface solutions.• Supporting production phase of the project.• Supervising Compumatics Group and sub, Turning Point staff.• Tracking all tasking on a master project plan.• Reporting on all activities for both new development and production in weekly and monthly reports to VA.

• Managed projects with the Department of Veterans Affairs Telecommunications Engineering and Design (TED) organization. Managed project dealing with the transition of the Federal FTS2001 telecom services to the new Federal Government Networx contracts. Support a variety of additional projects.• Produced master project plan for the overall project using Microsoft Project. Interfacing with VA Senior Management on the status and milestones of the project.• Tracked major outstanding issues for the project working with Networx Transition Team members on analysis and resolutions.• Served as a member of the VA Networx Transition Team.• Created new ordering, billing, and reporting processes for the project by working with the various teams. Gathered information and issues requiring improvements, along with changes to the processes required by the Networx contract.• Gathered information and created documentation required for the various stages of the transition.• Supported and wrote requirements for a VA Operational Support Service (OSS) application in support of the Networx project. Continued as a member of the award winning VA OSS team through testing and implementation of the application.• Served as a member of the Agency Hierarchy Code Team to completely revamp the VA codes for Networx and produced associated processes for understanding and use across VA.• Supervised the Billing Inventory Team in preparation of the VA inventory for transition from FTS2001 to Networx.• Completed DAR training for 3 Networx vendors (AT&T, Qwest, and Verizon).• Trained Designated Agency Representatives (DARs) and associated staff in processes and procedures created for Networx.• Served as member of the VA National Asset Recovery Services (NARS) / Interactive Voice Response (IVR) Networx Transition Team.

• Managed all aspects of a project to create, continually improve, and support the development life cycle processes for GSA PBS applications and operations.• Managed a five-year contract worth over 5 million dollars for the Federal Government.• Managed project resources (staffing, inventory, and financial), scheduled operation activities, and customer interaction.• Expanded the Enterprise Quality Program (EQP) and Configuration Management Library program to include new, pilot, and local applications.• Automated many of the manual processes using workflow tools and e-mail, reduced the amount of time required to test and implement new applications and releases and emergency fixes to existing applications.• Created and automated the change control process involving all board members and other impacted parties increasing productivity, sharing knowledge and information on issues and quickly dispensing the resolutions while reducing the need for many formal and informal meetings and time allocated to each issue.• Supervised 6 people with various skill sets supporting the program, workflow tool, and CM Library operation. Responsible for all functions related to the hiring, releasing and staffing needs of the project.• Reported both bi-weekly and monthly to the Federal Government on project status maintaining a close relationship with the customer.

•Created new processes and training seminars within development life cycle for GSA PBS and maintained CM Library as the operations manager.•Developed the EQP system development life cycle processes which created the project management, configuration management, quality assurance, and independent verification and validation processes for the GSA Public Buildings Service.•Program created defined, documented, and repeatable processes, based on CMMI level 2 and 3, continuous representation processes covering the development of new applications, updated releases, and emergency fixes to existing applications.•EQP benefits to the government include reduction in costs, reduction in errors during development and implementation of IT projects, and unity and clear direction in all development projects. •Selected and implemented a workflow tool (TeamTrack by Serena, Inc.) to begin automating some of the basic processes. •Produced QA documentation and training materials in support of the program •Conducted training sessions for Federal Government and Contractor employees•Updated the CM Library remodeling the current storage location and designed and created a new database supporting the inventory information, reducing the amount of time needed to locate items and the amount of space required for storage, and improved archiving process for outdated materials.•Documented and updated all CM Library procedures improving efficiency and reducing the amount of time to process deliverables.•Maintained ISO standards for the project and was selected for certification audit by the Deputy General Manager.•Supervised a staff of 10 supporting the efforts of the project and served as operations manager. Provided input into the hiring and releasing of staff members.•Provided overall support to the Program Manager for proposal development, operational scheduling and planning, reporting, and corrective actions.•Designed and developed unit, system, and integration test cases and

• Scheduled and supervised all activities related to the development life cycle (requirements – Managed all levels of life cycle development of the Subsistence Total Order and Receipt Electronic System NT (STORES NT) project, which created an on-line application for worldwide federal locations to order food and other supplies for local site dining halls and commissaries. • Served as the Quality Assurance Manager with the following duties: ensuring all documentation and software developed met a high level of quality, establishing the QA and CM documents and standards for the team and reviewing all requirements provided by the Government client. • Supervised the test team in writing test plans and test cases, executing the testing, and teaching them various new testing techniques, increasing the quality of the final product and reducing testing time.• Served in the Operations Manager capacity on the project as well by scheduling all production activity and ensuring final product deliverables were sent to the client on time and with a high quality.• Produced monthly status reports for the Government client and prepared all agendas, minutes, and other documents for monthly meetings with the client.• Prepared and coordinated status reports on the project for NCI management.• Supervised a team of 35 employees and contractors supporting the efforts of the project. Responsible for hiring and firing the staff as needed.• Reported directly to the CTO in preparing IT standards for the company ISO 9001 certification. Organized and established all STORES information for both the internal and external audit leading to initial certification of NCI. All auditors involved provided high ratings and very favorable comments.

•Created new department within WinStar to support the billing and invoicing of the new Federal Government MAA contracts. •Managed a team of 30 employees and contractors creating new billing systems to support the Federal MAA contracts for 16 different cities throughout the entire life cycle process. •Produced the first MAA invoice for the city of Baltimore. According to the Federal Government, this was the completed in the shortest amount of time; the most accurate and most closely met the invoice requirements for any MAA vendor.•Each city contract was at different stages within the development life cycle process as such the team continued to grow. Coordinated the activities for each city•Interfaced with representatives from the fed govt supporting the various cities, marketing managers, engineers, tax accountants, and other WinStar departments on a daily basis to ensure all interfaces and requirements were met.•Organized and chaired the weekly status meetings involving over 100 people from various departments within the company.•Had extensive knowledge of the requirements for each city, which were independent of the others. This was used to create a unique billing system for each city, based on Arbor billing system and often received requests for requirement information from other departments in preparing the multitude of interfaces required for the projects. •Managed the creation of test plans and test cases to support each system. Maintained an extensive regression testing database and process.•Managed production schedules and invoice validation for each of 3 different billing cycles.•Interfaced with the new International team on gathering requirements and design of new international billing applications based on the MAA systems.•Produced detailed and quality documentation for each billing system. •Communicated frequently with WinStar management on the status of each phase of the projects both in writing and by attending weekly status meetings.

• Supported the local service billing process and served on the selection committee for a new invoice application. • Maintained the existing Perot Billing System with new requirements on interfaces and invoices based on analysis and research of new products and updated technology.• Researched various existing billing applications and served as assistant chairperson on the selection committee for a new billing application. Strongly supported and recommended Arbor billing system then owned by Kenan, Inc. This application was used to replace all billing systems for the company, which numbered over 30 applications.• Developed test scenarios and executed user acceptance testing for all monthly and quarterly releases on the Perot system. • Developed requirements based on ANA and EDI record types for the AceComm mediation application. • Interfaced weekly with representatives from Perot and AceComm vendor companies to finalize release information and provide status of testing situations.

• Administered many different phases of the system development life cycle process on several different projects during my years at Cable and Wireless. • Managed the business and financial phases of a project with 24 contractors under 22 different contracting vendors and 20 employees.• Evaluated all new business by providing Level of Efforts for each one along with the recommended staffing and timeframe required for completion.• Co-wrote the design document for a new order entry system, completing most of the analysis required for the project.• Wrote the integration test plan for the project and supervised the test team in executing the test cases for all phases of testing.• Created the project management and integration test group and all procedures and processes governing the operation of this team. • Managed all phases from analysis to implementation on a three-year project dealing with a new travel card. Received several awards for my efforts from the Marketing and Sales Departments.• During this same time period, supervised and taught a new testing team to develop test plans, cases, and implement testing methods on various other projects.

• Began as a programmer in the long lines department and expanded my IT experiences and knowledge each year of my duration at AT&T. The final years were spent working on quality development and installation, development of software and procedures, and training on UNIX equipment and software for the Federal Systems Department. • On special assignment to the Vice President’s quality initiative team, developed the quality processes for the Federal Systems development department.• Co-wrote the first Malcolm Baldridge Award application of this department.• Supported over 20 Federal sites converting the software and equipment from IBM and DOSS to AT&T and UNIX based information.• Created a handbook and job aids for all Federal employees dealing with the conversion process, all types of new equipment and software. Conducted training seminars at the sites on the new information. • Administered the production schedules and operations for 19 mainframe applications while researching, resolving, and developing requirements for any production problems, which occurred during the operation phase. The applications covered both commercial and federal services from ordering through accounts receivables.• Programmed in several different languages and databases at different programming and analysis levels on applications dealing with ordering and billing long distance and private line services.• Successfully completed the three-month Introductory Data Training (IDT) program in order to retain programmer positions with the company.