• Assisted 300+ clients monthly with implementation and troubleshooting Qualtrics product, including statistical software (StatsiQ, Customer Experience Dashboards, Custom Brand Themes, API/Integrations). • Ranked 2nd for worldwide client satisfaction for highest rating output competition. • Specialized and led training sessions focused on high-security accounts.

• Created an R package for reliability testing by supplementing with component tests tohelp minimize assurance testing costs.• Built more than 25 subfunctions to scrape the text input, generate warnings andformatting checks, manipulate to make usable code, generate posterior values, check withstandards of reliability provided by the user, and provide the user with a cost-effective testplan.• Deepened understanding of Bayesian methods and coding techniques.

• Generated our highest monthly new customer revenue in company history within the firstthree months of employment.• Created and managed campaigns to reach potential clients.• Trained and led the sales team in daily operations. • Prepared and presented product demos in English and Spanish to potential clients while resolvingquestions or concerns.

• Designed and implemented Excel spreadsheets with integrated macros to establish arobust bonus tracking and revenue system.• Utilized Salesforce and Excel to produce and present monthly analyses of sales-relatedmetrics to stakeholders.• Relied on sales data to hold specific training with the sales team.• Streamlined process for improving coordination between Client Success and Sales teams. • Researched and presented various options for sales and marketing information system improvements.

• Led the first time study for crewing models in Blue Diamond's history. • Collected and analyzed workforce utilization for 8 different production lines. • Created and presented visualizations supporting staffing recommendations to stakeholders.

• Trained and led team members in daily operations and appointment setting.• Exceeded monthly appointment booking standards on a consistent basis.

• Contacted and scheduled appointments with school administrators nationwide.• Composed emails and brainstormed ideas for marketing tactics.

• Developed strong work ethic by working 12 hours a day to meet specific goals• Fluent in reading/writing in Spanish; refined public speaking skills• Increased volunteer effectiveness by providing training in individual communication, problem-solving, and productivity skills for 12 missionaries