Anna Wolfston Email & Phone Number

Palo Alto, California, United States

Palo Alto, California, United States

- Intercom Automation and Workflow Design: Built and implemented automated workflows in Intercom, streamlining case management, improving resolution times, and reducing manual effort for the support team.- Vendor Management: Oversaw relationships with external support vendors, ensuring alignment with team goals, maintaining quality standards, and driving efficient performance.- Knowledge Base Development: Contributed to creating and updating internal documentation, empowering teams to resolve customer issues quickly and independently.- Performance Tracking and Reporting: Monitored key performance indicators (KPIs) for support vendors and internal teams, ensuring accountability and continuous improvement.- Customer Invoice Management: Managed the end-to-end invoicing process for customers, ensuring accurate and timely billing, maintaining clear communication, and proactively addressing any billing-related queries to build customer trust and satisfaction.

Palo Alto, California, United States

- Technical Guidance and Problem-Solving: Provided hands-on technical support to Mighty Pro Hosts, resolving complex issues related to platform functionality, integrations, and app performance.- Product Feedback and Improvement: Collaborated with Product and Engineering teams to relay Host feedback, identify pain points, and contribute to feature enhancements and platform updates.- Technical Documentation: Created clear, user-friendly guides and resources to help Hosts troubleshoot common issues and optimize their experience.- Proactive Risk Management: Monitored and addressed technical risks, providing solutions to mitigate challenges and ensure long-term success for Hosts.- Data-Driven Insights: Analyzed technical trends and reported findings to support strategic decision-making and process improvements.- Cross-Functional Collaboration: Worked closely with Marketing, Customer Success, and Advocacy teams to ensure Hosts received consistent and impactful support across their journey.

London, England, United Kingdom

- Knowledge Base Leadership: Built and maintained an organized, accessible knowledge base in Guru, streamlining support processes and empowering teams with up-to-date resources.- Cross-Functional Collaboration: Partnered with Product, Engineering, and Support teams to update documentation based on customer feedback and product enhancements, ensuring alignment across teams.- Customer Success Excellence: Provided high-touch support to customers, aligning their needs with product capabilities and delivering solutions that drove satisfaction and retention.- Training and Enablement: Designed training materials and led sessions to upskill team members, ensuring consistent, high-quality support for customers.- Customer Advocacy: Acted as a liaison between customers and internal teams, ensuring customer voices influenced product development and strategic decisions.

London, England, United Kingdom

London, England, United Kingdom

- Educational Support: Provided tailored math tutoring to students, helping them build confidence and achieve academic milestones in preparation for further education, employment, or training.- Goal-Oriented Tutoring: Focused on improving students’ understanding of key math concepts to ensure they reached meaningful levels of academic attainment.- Mentorship and Encouragement: Acted as a mentor, fostering a supportive and positive learning environment to help students overcome challenges and stay motivated.- Impact-Driven Approach: Contributed to an education charity’s mission of reducing the attainment gap and creating pathways for student success.- Collaboration: Worked closely with program coordinators and teachers to align on student goals and progress tracking.

London, United Kingdom

- Customer Relationship Management: Provided high-touch phone and email support to customers, ensuring seamless onboarding, adoption, and satisfaction with Bark.com’s platform.- Consultative Problem-Solving: Addressed customer challenges by identifying their needs and delivering tailored solutions that improved engagement and retention.

London, England, United Kingdom

- Customer Service Excellence: Delivered outstanding service by creating a welcoming environment, taking personalized orders, and ensuring customer satisfaction.- Efficient Workflow Management: Prepared and served beverages and food items with precision and speed during high-volume periods while maintaining quality standards.- Team Collaboration: Worked closely with team members to ensure smooth operations, from inventory management to maintaining a clean and organized workspace.- Problem-Solving: Addressed customer concerns quickly and effectively, providing solutions that enhanced their experience.- Training and Mentorship: Supported new team members by sharing knowledge of procedures, best practices, and company values.- Cash Handling and Accuracy: Managed transactions, processed payments, and maintained an accurate cash register balance.- Adherence to Standards: Ensured compliance with health and safety regulations, company policies, and operational guidelines.

Portland, Oregon, United States

socialmobilityindex.org

Portland, Oregon, United States

Portland, Oregon, United States

Barcelona Area, Spain

Blogging and social media management.Sample blog entry:http://alba.pdx.edu/2017/01/26/walking-barcelona-great-urban-planning-shapes-city-culture/

London, United Kingdom

Critical examination of political climates in the United States and United Kingdom culminating in a London graphic design exhibition.

San Salvador, El Salvador

A collaboration between students from El Salvador and the U.S. to learn about, discuss, and seek solutions for critical human rights issues.

Eugene, Oregon, United States

- Cold calling- Qualifying leads- Building and pitching insurance quotes - Arranging in-office consultations

Portland, Oregon, United States