Anna Woloszyn Email and Phone Number
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I have over several years Management and contact centre experience in both the B2B and B2C sectors. My strengths are Sales, leading people, problem solving and building long-term stakeholder relationships that enable growth and profitability. I am highly skilled at Training and influencing teams to achieve business goals through collaboration and team development; as well as managing large portfolios of key stakeholders in order to ensure customer satisfaction and growth.
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Client Success ManagerCa Marketing Group Aug 2024 - PresentMelbourne, Victoria, AustraliaBuilt by a team of sales and marketing experts, CA Marketing Group is the number one pay per lead agency in Australia. Providing you with pre-qualified sales opportunities, our model and team of experts, provides a scalable source of new customers for any business around the globe. -
Customer ResolutionsAgl Mar 2024 - Aug 2024 -
Customer Care Business Administrator- ContractCity West Water Apr 2021 - Jul 2021 -
Client Services Leader - WestGreater Metropolitan Cemeteries Trust Oct 2018 - Jan 2020GMCT is custodian of 21 cemeteries (including two greenfield sites) and memorial parks which are maintained in perpetuity, giving our families, communities and further generations peace of mind. We are committed to maintaining these beautiful, restful and sustainable places to preserve and protect the memories and history they hold.GMCT is comprised of three regions (north, east and west). Our VisionLasting memories, peaceful placesOur MissionWe provide final care for your loved ones, with dignity and kindness. We respect all people's, our heritage, our communities and the environment. -
Customer Service ManagerCreative Activation Jan 2018 - Sep 2018AustraliaCreative Activation is a retail partner with proven results in accelerating sales and customer engagement. Recognised as a leader in delivering measurable sales growth for retailers and brands throughout Australia and New Zealand. -
Manager Crm Business SystemsNational Australia Bank May 2014 - Oct 2016Manager of the NAB CRM Business Teams for NAB view and Siebel systems. System owner for the new CRM Platform, NAB view with 4500 users and Siebel with 16,000 plus users. Responsible and successfully managing 2 teams performing testing, enhancements, redesigning, enterprise releases impacting our systems, senior stakeholder engagement both internal and external vendors, responsible for risk, technology, finance, taking the new Agile approach in all our changes.Stake holder engagement with internal and external business vendors.Involvement of business projects within business for business improvement.Involved with system testing for all enterprise releases, enhancements and configurations.Project work for process improvement and enhancements.Final sign off for all system process changes, enhancements, project completions. Nab view and Siebel BSO (Business service Officer) System owner. -
Senior Consultant Crm Business SystemsNab Jan 2014 - May 2014Senior member for both teams NAB view and Siebel. Ensured risk was managed with ongoing testing , ensuring systems were up and running and functional or our 20,000 users. Overseeing enhancements, changes from requirements to build, stakeholder management both internal and external vendors, ensuring all problems with systems are coordinated and fixed with appropriate technology teams. Second in charge for the CRM Manager.Involved with all system testing for all enterprise releases, enhancements, and configurations.Stake holder engagement with internal and external business vendors. Project work for process improvement and enhancements.Deployment training around Australia during release of NAB view and ongoing at hock training for business areas. -
Transaction Banking SpecialistNational Australia Bank Aug 2012 - Jan 2014Managed portfolios for 3 Business Banking Centres, dedicated Transactional Specialist for the Business Bankers in the Commercial segment, total of 40 Mangers portfolios.Offering and selling banking solutions from a broad spectrum of products across E-commerce, International Payments, Online Platforms, Merchant Facilities, Electronic banking methods for payable and receivable, Corporate Cards, Expense Management Systems, Tiered Account Structuring, Cash Flow working capital analysis. Specialisation offering to industry specific business such as health, real estate, Insurance, group deals and professional services.To increase targets for revenue growth for my three Business Banking Centres, of 6% growth for direct and indirect Transactional products.Stake holder engagement.Involved in numerous extra projects within business to enhance product and processes. -
Team Leader, Campaign Acquisition TeamNational Australia Bank Jan 2011 - Aug 2012Managing call centre team of 25 people.Developing coaching and managing to individual strengths.Regular monthly one on ones.New entrant induction training.Stake holder engagement.Meeting and exceeding business targets.Involved in Business projects for process / product improvement.Implementing development plans for each banker.Managing and reporting data to improve business operations. -
Team Manager, Working Capital And TradeWestpac Oct 2006 - Jan 2010Manage 17 direct reports consisting of Implementation Consultants, International FX Consultants and the Corporate Online Trainers in a localised model having team in each business centre.Developing and coaching bankers to individual strengths.Stake holder engagement.Regular monthly one on ones.Implementing development plans for each banker.New entrant induction training.Regular joint customer visits.Lead and motivate team to reach revenue results.Attending Local Business Banking Centres sales meetings.Involved in extra project work within business -
Senior Business Coach, Business DirectWestpac Jan 2004 - Jul 2005Dedicated coach for 14 Senior Business ManagersSenior coach for coaches in the business, train the trainer, coach the coaches.Remote coach for the Ballarat Relationship Sales team, alternating every second week face to face coaching and phone coaching.Induction training.Product, system, process training.Behavioural Coach.Compliance / risk objectives.Stake holder engagement.Involved with extra project work within business. -
Senior Business Manager, Business DirectWestpac Nov 2001 - Jan 2004Relationship managing mass market business clients for lending needs, exceeding target by 200%Maintaining high levels of customer service.Step up to Area Manger, next in charge.Awarded National Performance Award.Involvement of extra project work within business.Stake holder engagement -
Customer Service Representative, Retail BankingWestpac Mar 1990 - Nov 2001Branch manager relief.New entrant training.Maintaining High levels of customer service.Personal lending, credit card and personal loan applications.Exceeding sales targets.After hours service team member for the ATM network, second job after full time job, commencing 5pm to 10pm weeknights and 6am to 10pm weekends, every second week.
Anna Woloszyn Skills
Frequently Asked Questions about Anna Woloszyn
What company does Anna Woloszyn work for?
Anna Woloszyn works for Ca Marketing Group
What is Anna Woloszyn's role at the current company?
Anna Woloszyn's current role is Client Success Manager CA Marketing Group.
What is Anna Woloszyn's email address?
Anna Woloszyn's email address is wo****@****.com.au
What skills is Anna Woloszyn known for?
Anna Woloszyn has skills like Customer Service, Management, Leadership, Sales, Training, Customer Relationship Management, Team Leadership, Team Building, Team Management, Team Mentoring, Microsoft Office, Microsoft Word.
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