Anna Wong Email & Phone Number

Hong Kong Sar

- Cost Management & Budget Forecasting – ensuring all financial targets are understood and track actions can be taken as necessary (Annual Operating Plan coordination and preparation, Cost tracking and management, Forecasting, Accruals, OSPD)- Communications – leading the implementation of the people and communication strategies.- Event Management – lead efforts to plan and drive large scale and significant events and staff engagement activities both virtual and / or face-to-face. Ensuring set up of appropriate cross sub-functional events including Town halls, Summits, & Exchanges.- Offshoring / Third Party Management – Monitor performance and ensure service / performance level agreements are set correctly and honored from both as a Service Provider (i.e. HK Servco) and Service Recipient- Organisational Design / People Management – managing, and tracking the organisational design and implementation (FTE tracking & analysis, HAT process, Span of Control, Layers & Dual Reporting)- Training & Development – Working with Global and Regional L&TD and drive the delivery of Training to ensure all ASP Risk & Compliance staff have the right skills to perform their role now and for the future- Property and Workspace – management and usage of desk space and liaison with Corporate Services as a part of Future of Work- Policy & Standards – ensuring any Bank and Risk issued policies are well managed, communicated and implementation is tracked- Leadership & Teamwork – Demonstrate leadership, encourage and enable constructive cross-country and cross-function teamwork by collaboration, challenge actions and behaviors that are not consistent with HSBC values, policies and those not in the best interests of the business and our community

Hong Kong Sar

- Support Regional CAO the strategic transformation and target operating modelimplementation across the sub-functions and markets of Compliance in the region.- Coordinate and facilitate post transformation deployment activities with theBusiness Managers in the markets, including position management, headcount andcost centre realignment and ensure team structures are aligned to the agreedblueprint. Share best practices adopted by regional teams and ensure consistencyin deployment across the region- Provide monthly headcount analysis against blueprint to support Regional CAOwith the delivery of Organisational Effectiveness and delivering the benefits.Support the tracking of Compliance transformation implementation progress andprovide key inputs for ManCo updates- Support the governance of resourcing process and headcount approval system inthe region

Hong Kong Sar

- Supported the Regional Head of Strategy, Engagement and Governance andRegional Head of FCTM in areas of resource, AOP, budget management, as well asday to day operational management across the regional FCTM teams- Provided effective and accurate financial management through forecasting toensure the function is operating to plan AOP or budget in terms of costs andheadcount.- Worked closely with ExCo members, hiring managers and country FCTM Heads inthe region to understand and identify latest hiring needs and progress for accurateresources planning and forecasting. Reviewed and provided advice on positionmanagement to ensure adherence to Organisational Design principal in terms ofSpan of Control and matrix reporting structure.- Supported the design and set up of monthly EIR backfill review meeting.Facilitated discussion with Investigations and EIR teams to ensure adequatemanagement of EIR resources requirement.- Coordinated and provided advice to hiring managers on headcount requirement byunderstanding team context and challenges. Ensured accurate and appropriateHAT submissions while adhering to the agreed blueprint as well as Complianceresourcing guidelines.- Maintained Workforce Management System records to ensure data alignment to blueprint and HR records.- Reporting of financials, people and headcount data to Leadership Team.- Coordinated Regional Allocation Cost (RAC) submission for FCTM ASP. Engagedand facilitated the discussions for FCTM team heads with LoB and Country Headsto achieve an agreement on the proposed RAC.- Coordinated non-SME responsibilities by managing key processes within FCTMfunction including Business Continuity Plans (BCP), BIRO, Records Management,Office location strategy (including relocation, renovation, office space review) andOffice administration and expenses- Supported the coordination of function wide activities including local/overseasFCTM Offsite, Townhall, Big Conversation Day.

Hong Kong

Executive Assistant to the Head of HR for HOST and Head of HR for GPB, HR andSmaller Functions ASP. Provided extensive secretarial and team administrationsupport. Worked closely with Senior HR managers and country Heads of HR in theregion to provide support on people priorities and agenda, including accurate andtimely management information reporting on performance and talentmanagement, producing reports with Regional MI in Powerpoint for calibration,updating HR records and reporting of Personal Code of Conduct (PCC) cases in HRvia HSBC systems (GHRS, HRDirect, CRM tools).

Hong Kong

Conducted investigations on various ATM/Credit card frauds and Account TakeOver cases. Performed fraud review and analysis to identify the latest card fraudtrend; supported the formulation of effective fraud controls to reduce the fraudrisk exposure. Conducted merchant education on latest fraud pattern to increasemerchants’ fraud awareness. Handled complaints on liable card fraud cases withQuality Service Management team to ensure the disputes are managed andresolved with professional manner.

Hong Kong Sar

Supported the planning, development, implementation, monitoring and promotionof HSBC’s community relations (CR) programmes in Hong Kong and mainlandChina. Reviewed proposals and prepared entries for new donation projects toensure they are properly reported and recorded under the Bank’s group database.Monitored the Bank’s charitable commitments and disbursements. Co-ordinatedand led the Bank’s employee volunteering activities.

Bachelor'S Degree, Business/Commerce, General, Major In Finance

Activities and Societies: - Awarded The Calgary Association of Legal Administrators Bursary and Student Peer Assistance Undergraduate.

High School Diploma With Honor

Activities and Societies: School Field Hockey Team Member; Swimming Team Member (Awarded MVP in Swimming Team in 1994)

Physical Education Major

Activities and Societies: School Swimming Team Member