Anna Monhemius Email and Phone Number

Responsible for managing the day to day operations on the Chevy LIVE account, ensuring client satisfaction, and overseeing the work of account executivesDeveloped and maintained strong relationships with GM clients, acting as the point of contact for all communications and inquiries regarding Chevy LIVECollaborate with internal Isobar teams including creative, product, and development on project deliverablesConduct weekly status meetings with GM clients and Chevrolet brand team as the project manager reporting out key dates, presentations, reviewing next steps and alignment on project feasibilityDevelop and present creative briefs to clients and internal teams; responsible for reviewing all deliverables prior to submitting to clientsPartner with Isobar’s internal producer team on the day-to-day project flow, team bandwidth, and project prioritizationMake actionable and insightful recommendations on approaches for new projects related to Chevy LIVE

Drives usage, adoption, and governance as the social tools lead for General Motors best-in-class Social Media Management System for social publishing, listening, brand/care engagement, and analyticsGoverns General Motors global social tool stack for more than 600 users through standardized onboarding/offboarding, training, and user audit processesCreates, deploys, and manages new user onboarding training materials including adhoc projects and best practices guidesOversees GM’s Facebook Business Manager that houses all GM-owned Facebook, Instagram, and WhatsApp handlesActs as a conduit between the General Motors client and the tool vendor contacts coordinating quarterly business reviews and delivering quantitative and qualitative data on success of the social toolsManages the Digital Engagement email inbox that is a centralized location for all global social practitioners for user onboarding, guidance on best practices, and social tool platform troubleshootingDesigned governance processes for GM’s Voice of the Customer Tool (Clarabridge) including audit processes, user tracking, and user onboarding best practices for over 1,800 practitionersOversees General Motor Brand social projects by identifying resources and ensuring deliverables are met

Build and maintain relationships with a dedicated group of 33 automotive dealershipsBuild creative assets in Photoshop and Illustrator for placement on dealer websitesOptimize automotive dealership websites for the consumer experienceDraw key insights from analytics to advise clients on opportunities within the Dealer Digital ProgramManage a multitude of tasks in a timely fashionCommunicate program updates to dealersAccess dealer website CMS (content management system) to implement requestsCollaborate with third party provider support teams for advanced requests

Understood guest service needs and exceeded expectations by taking the opportunity to create magical momentsHandled guest check-ins/check-outs in accordance with hotel standards in an efficient and friendly mannerAcknowledged guest complaints, responded promptly and provided professional guest recoveryMaintained and adhered to hotel policies regarding a cash bank and made daily deposits with accurate report of receiptsCommunicated clearly and positively with management, co-workers, and other hotel departments

Implemented new client relationship management system with over 1,000 key contactsUsed social analytics to determine successful content of email campaigns and created templates on the service Mailchimp for Ecommerce purposesCreated social media strategies for Twitter and Instagram to develop a brand for the companyOrganized and attended client meetings helping prepare presentation documentsComplied a concise business report on the successful ventures of the companies pipeline opportunities, and made recommendations for the futureHelped organize excel documents, using formulas to simplify information Assisted with contract and proposal agreement proofreading Administrative duties acting as a conduit between clients and consultants in terms of communication and relaying messages and new information

Supervised the care and safety of children of all agesMaintained a consistently safe and show ready work space Assist in the set-up for all activities and execute clean-up duties upon completion of program on a strict time schedulePublicly spoke on a microphone for crowds of 100+ Exhibited strong company knowledge to provide an exceptional experiences by creating individualized and memorable experiences for every guest

Delivered daily guest service in a diverse, high populated & fast-paced establishment through teamwork and patience. Met and exceeded expectations through interactions and production of quality products. Engaged with guests through engaging storytelling of Disney's history and culture.