Anna Yao Email and Phone Number

Managing day to day operations on the Army Career Tracker project team.

Led team members conducting the Business Process Cycle Time Assessment for Veterans Affairs Consolidated Patient Account Center.

Responsible for project management activities at USAID to migrate into five systems of HR LOB, Recruiting (Monster CareerConnector), Entry On Duty system (CareerLauncher), HR Personnel System (HR Connect), Reporting (Workforce Analytics), Learning Management System and Social Networking (Cornerstone OnDemand). Providing PM support in project planning, monitoring, issue tracking, risk analysis, and reporting. Facilitating project activity coordination between HR LOB service providers to ensure accurate and timely communication and project delivery. Assist client in system implementation, designing system phased rollout strategy, assessing data cleansing and quality issues , reviewing design alternatives to meet business process needs, and hosting User acceptance testing. Overseeing change management activities on delivering communications artifacts, developing training materials, conducting user familiarization sessions, promoting system adaptation, and user help desk support.

Managing the Cognos Development Team. Prioritizing workload, monitoring progress, and enforcing project schedule and standards for development. Developing test data mocking scripts and reviewing framework manager modeling and dashboard / report unit test results.Responsible for Civilian and Staff Role Business Intelligence Dashboard and Reporting Requirements Delivery. Working closely with business stakeholders to perform analysis of business requirements and to resolve issues. Reviewing and editing requirements, business processes and recommendations related to proposed solution. Assisting development staff in design of new functionality and modules and suggesting alternative solutions. Documenting testing cases, test scenarios and assisting in system testing. Providing guidance and feedback to junior functional team members, including project overviews, ACT functionality, best practice of requirements elicitation and development, use case and wireframe standards.

Conducted Human Capital Management health check and learning and learning development assessment for Human Resources Service Delivery at HUD Department of Housing and Urban Development (HUD). Reviewed and analyzed existing HR IS components and identified HRIS gaps against public sector HR LOB business best practice and benchmark studies. Identified strategic capabilities needed and developed HUD specific HR End-to-End IT solutions, metrics and analytics recommendations to improve performance and system efficiency.Assessed the employee learning and development activities, the Learning Management System, development infrastructure and initiatives at HUD through interviewing functional and technical experts across multiple HUD Program Offices. Provided strategic recommendations for the Agency on a desired future state Learning and Development environment at HUD.

Developed, trained, and Implemented Requirements Management (REQM) and Requirements Development (RD) processes, in compliance of Capability Maturity Model (CMM), at Army Human Resource Command (AHRC) Project Management Branch. Documented the workflow, standard operating procedures (SOP) of eliciting, analyzing, documenting Software Requirements Specifications (SRS), and creation and maintenance of the Requirements Traceability Matrix (RTM). Recommended, and implemented tools that increase the productivity of the team, such as IBM Rational Software Architect (RSA), WebSphere Business Modeler (WBM), and Rational RequisitePro.

Lead major application technical refresh on software update to Windows 2003 server with Microsoft SQL 2005 and utilizing SAP Business Objects and Oracle Business Intelligence (BI) to take the reporting tools in the company to next level with functions such as dashboards and flexible ad-hoc reporting. Managed an IT development team that develops automated system solutions to integrate the legacy systems and the client server web-based architecture (web service interactions) on .NET and SQL Server platform. Coordinated project tasks, production issues fixes, and the performance improvement. Collaborated on technical solutions with application architects, functional experts from various teams to maximize program return on investment (ROI). Set strategy, defined requirements and lead the rollout of a solution to integrate billing, collections and treatment systems that serves 13 million customers. Decomposed refined and documented functional and non-functional requirements, using use case scenarios, diagrams, and other UML notations, and data dictionaries. Participated in and contributed as-is and to-be process modeling sessions and build process models. Peer-Reviewed and certified the data conversion efforts to support the integration of legacy, data warehousing, and the new systems design and development.