Anna Yarkova Email & Phone Number

Melbourne, Vic, Au

St Kilda, Victoria, Australia

• Responsible for scheduling community support workers to deliver services to customers in an efficient manner - up to 25 support care workers and 650 clients (GoldCare)• Communicate effectively and respectfully with all internal and external stakeholders• Support operations of the Independent Living Team to provide excellent customer service at all times (Avaya), listen to customer feedback and respond by following relevant policies and procedures• Make a contribution will ensure older adults and people who need assistance are able to access the services they need to maintain their independence at home and in the community• Undertake administrative tasks to support operations as directed by the Team Leader• Supply payroll information to the Payroll Service Unit as required (GoldCare): accurate record of community support worker’s leave, meetings, paid travel between different suburbs, unproductive shifts, guarantee hours, gaps between the shifts• Mentoring less experienced colleagues

Melbourne, Victoria, Australia

• Scheduling & rostering up to 500 clients and up to 50 care workers (Deputy, eTools, CRM, Airtable)• Preparation, maintenance, and update of rosters in a timely manner• Management of day-to-day and ad hoc rosters associated with sick leave, annual leave & unplanned absences• Management of staff queries regarding rosters, timesheets, reimbursements and application use • Maintaining the accurate recording of case notes on roster management in CRM system • Liaison with client service coordinators and Brokerage partners to ensure the client receive safe and quality care • Collection and validation of the care workers time sheets to correspond with the allocated shifts prior to forwarding to line manager approval and to Payroll processing • Collection and validation of the care workers reimbursements prior to forwarding to line manager approval and to Payroll processing • Collection and validation of the contractors’ invoices prior to forwarding to line manager approval and to Payroll processing • Recruiting new staff (care workers)

Melbourne, Victoria, Australia

• Promote services to potential and existing clients• Establishing and developing excellent working relationships with clients • Setting up new clients (Salesforce) and Recording data accurately in the clients’ files (At Home Assessments, OH&S Assessments, Review notes, Care plans)• Maintain day-to-day service delivery and coordination of client services in according to Aged Care Standards• Follow-up phone calls and visits, review of needs, additional service, emotional support, information provision• Invoices processing, Expense reimbursement, Monthly program financial expense reports

Melbourne, Victoria, Australia

• Accounts Receivable/Payable• Purchase orders• Perform bank account reconciliation• Process payments for all approved invoices• Perform invoice and general ledger data entry• Remittance advice processing• Checking invoices for accuracy and matching them against purchase orders• Project position of consolidating discrepancies within inventory and accounting system, using TENSIA accounting software

Melbourne, Victoria, Australia

• Manage cash, issue receipts, invoice processing and generate financial cash reports by using MYOB accounting software• Compile and record data into weekly timesheets, and maintain excel spreadsheets• Support senior management in managing day-to-day tasks, • Interact with visitors by providing information in a courteous manner• Answer and screen calls to the relevant person• Fostered lucrative working relationships with customers to build positive rapport of the business and attract potential clients• Played an instrumental role in organising and executing successful community events to engage external stakeholders• Delivered community web-page support and initiated innovative approaches to maintain web-page

Riga, Latvia

• Back Office Division, banking service to VIP clients, over 350 companies• Facilitated customers by demonstrating banking products knowledge related to credit and debit accounts, savings accounts, term deposit accounts, and investment loans • Performing ongoing customer due diligence, • Providing support to the Compliance team, assisting with implementing Anti-Money Laundering and other compliance requirements• Opened and closed accounts, reviewed activities of customers’ accounts, analysed contracts, and evaluated other confidential documents• Provided transactions up to EUR5M• Negotiated with Compliance, Monitoring and SWIFT Departments on customers’ behalfSelected Contributions:• Ensured the delivery of excellent customer service by identifying and resolving their problems and answering queries in a courteous manner, which resulted in maximising customer satisfaction.• Persuaded clients to opt for credit cards by demonstrating benefits, which resulted in increase in credit card issuance rate.• Encouraged clients in investing additional funds by utilising exceptional communication and interpersonal skills, which resulted in increase in turnover of deposit accounts.

Riga, Latvia

• Day to day client management enquiries• Assessed diversified needs of the clients and offered products and services accordingly to meet organizational targets, while processing customer s’ payments• Effectively designed, developed, and delivered innovative solutions to balance risk and opportunity for the clients• Participated in one-on-one meetings with clients to explain services in an effort to guide their choicesSelected Contributions:• Developed an understanding of the client problems and challenges and identified improved ways to address those needs.• Grew the business by identifying new sales and business development opportunities.

Moscow, Russian Federation

• Managed client’s portfolio for the Credit Committee• Managed personal portfolio for Vice President • Banking service to VIP clients

Russian Federation

• Managed all aspects of clerical, bookkeeping, accounting, and data entry operations• Administered financial operations• Oversaw orders and mutual settlements with suppliers and customers• Liaising with suppliers to resolve queries• Maintained up-to-date accounts• Composed press releases, generated supply division reports and agreements, and customised contracts• Processed electronic payments of the clients to the Superannuation Fund• Investigating and resolving discrepancies in billing or payments• Monitoring outstanding payments and following up any queries

Certificate Iv, Accounting

Bachelor Degree, Finance And Credit

Yekaterinburg, Russian Federation

Skilled Professional Migrants Program (Spmp)

Melbourne, Australia

Financial Planning

Melbourne, Australia