Anna Z. Email & Phone Number

Kraków, Pl

Kraków, Woj. Małopolskie, Polska

01/01/2017 till now IT Senior Analyst01/2020 IT Senior Analyst with Italian-Electrolux project-participation in pilot program to increase customer satisfaction - project assistance during the process of separating the company (Electrolux and Electrolux Professional)-support of transition process -support of a new business line -daily contact with users- conducting training during the transition process projects- knowledge transfer - preparing reports for the client regarding the quality of services- active participation during project closing12/2017-01/2020 IT Senior Analyst with Italian-Alstom project IT support:Alstom IT internal procedure, - Provide hardware / software / network problem diagnosis / resolution for customer’s - Route problems to the internal I.M. support staff.- Coordinate and manage relationships with vendors and support staff that provide hardware/software- Administer and provide User Access and Exit controls01/09/2016 - 30/12/2016 Buyer with Italian- Creating orders in the system BaaN- Coordination of process orders- Daily contact with sourcing, planning and sales department in Italy- Solving warehouse discrepancies - referrals, waivers

Kraków, Woj. Małopolskie, Polska

01/08/2015 Debt Collection Analyst Trading & Supply Asia and GBDebt Collection Supply and Distribution - Contacting key customers from all Asia before due date, monitoring the customer account. - Close cooperation with dealmakers, billing team and CAA team.- Preparation weekly and monthly reports for Asian and British dealmakers. - KPI calculation- Weekly call with Receivables Risk Manager's- Communicate with internal and external customer in a professional, effective and efficient manner- Maintaing a strong working relationship with Credit and Sales Departments- Back-up for the European market1/04/2014 - 01/07/2014 Shell Italy Debt Collection Analyst /Cash Application Allocation –Sepa Specialist - Using of SAP systems- Effective communication with customers and banks in Italy- Collaboration with Customer Service - Resolving issue with direct debit- Responsible for functionality and implementation of SEPA platform During the first 1,5 year I worked in Italian Cards team for a small Fleet Business in order to collect debts and since August of 2015 I cover a debt collector position in Supply and Distribution team and I am responsible for key Asian customers. This two roles allowed me to have a very closely and daily contact with key customers and maintain strong relationship between them and our Company

Kraków, Woj. Małopolskie, Polska

- Changes to the flight plan for the Italian-speaking customers - Booking flights - Informing customers about the principles of easy JET