Anna Šútorová

Anna Šútorová Email and Phone Number

Senior Client Implementation Lead | Building Scalable CS Processes for SaaS Startups | Sustainability Advocate | HER PARIS Co-founder @ Kraken
Anna Šútorová's Location
Paris, Île-de-France, France, France
About Anna Šútorová

As a seasoned Customer Success Strategist, I've had the privilege of working with fast-growing SaaS startups, helping them build and scale their Customer Success functions to support sustainable growth. My experience spans across developing holistic CS strategies, optimizing customer journeys, developing customer marketing campaigns and training teams to deliver exceptional customer experiences.At CleanHub, I spearheaded the creation of a Customer Success department from the ground up, resulting in a 150% Net Revenue Retention and a churn rate of under 3%. I’ve worked closely with cross-functional teams to integrate customer success into product offerings, ensuring that every touchpoint adds value and fosters long-term loyalty.Today, I leverage this expertise to advise and support other ambitious startups in the sustainability sector, helping them navigate the challenges of scaling their operations while maintaining a customer-centric focus. My approach is rooted in data-driven decision-making and a deep commitment to empowering teams to succeed.If you're a startup looking to refine your CS processes, drive customer engagement, and scale effectively, I'd love to connect.

Anna Šútorová's Current Company Details
Kraken

Kraken

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Senior Client Implementation Lead | Building Scalable CS Processes for SaaS Startups | Sustainability Advocate | HER PARIS Co-founder
Anna Šútorová Work Experience Details
  • Kraken
    Senior Client Implementation Lead
    Kraken Oct 2024 - Present
    Paris, Île-De-France, France
  • Carom
    Partnership Development
    Carom Jun 2024 - Present
    Paris, Île-De-France, France
    Carom is a premium social app designed to connect you in real life with like-minded people through curated experiences to expand your personal and professional networks.
  • Her Paris
    Co-Founder
    Her Paris Feb 2022 - Present
    Paris, Île-De-France, France
    We have relaunched HON locally as HER! Leading Her Paris Network - a community for professional women sharing their personal stories. HER is a space for professional women to seek guidance and growth alongside like-minded ladies, holding personal values close. Together we refine what it means to be successful, through vulnerability, authenticity and support.Key responsibilities:• Establishing the brand in Paris• Managing events, budgets and community from A-Z• Managing commercial partners and sponsors and outreach• Live event mediation and hostingKey achievements:• Organically grew the HER Paris community (for professional women sharing personal stories) to 300 active members through various community events• Managed partnerships with brands like Sézane, Lululemon, Axel Arigato, TRIP Drinks, Vitamin Well and GalliaPartners: Axel Arigato, Sézane, TRIP, Vitamin Well, Lululemon
  • Freelance
    Cultural Management
    Freelance Oct 2016 - Present
    Paris Area, France
    • Developed exhibition concepts• Researched and wrote curatorial texts• Managed exhibition projects from A-Z (special focus on budget and partners)• Managed exhibitions and relating events • Successfully promoted exhibition projects• Handled sales and negotiationSELECTED EXHIBITIONS« Spatial encounters »A duo show of Ján Vasilko and Johannes Holt Iversen in collaboration with Galerie 208 (June 2021)« Rue des Industrialiques (Neo neo Geo geo) »A solo show of Ján Vasilko - a Slovak abstract painter in the residency program of the Cité International des Arts. (19th - 21st February 2020)« Individuation »A solo show of Kim Nasa Bo - a sculptor in the residency program of the Cité International des Arts. (14th - 21st December 2019)
  • Cleanhub
    Head Of Customer Success
    Cleanhub Jul 2021 - Jun 2024
    Berlin, Germany
    Key responsibilities:• building the comms/CS department from the ground up• scaling up the customer success engine and designing a unique customer journeykey account management• developing our platform for customer needs with the product team• renewal, upselling and cross-selling our servicesKey achievements:• 3 years of churn rate under 3%, 150% NRR in challenging market conditions• New customers transferring from the competition and quoting “the best customer care on the market” as the reason for coming to us• Taking the organisation and product from 5 to 35 people and driving a full transition to Salesforce• Building a comprehensive platform for impact tracking and marketing support• Developing creative customer campaigns generating an average of 5k new orders per brand and an engagement rate of at least 3.5% (industry average = 0.5%) on Instagram, 53% engagement through email marketing•Our customers position themselves as sustainable leaders and have won awards like the Marie Claire Sustainability Award (Noughty, 2022), Smallbiz100 (Disruptor London, 2023), or winning contracts with retailers like Tesco, dm or Wholefoods with our support
  • Hon (Her Online Network)
    Hon Paris Co-Founder
    Hon (Her Online Network) May 2020 - Feb 2022
    Paris, Ile-De-France, France
    We are proud to finally bring HON to Paris.Our mission is to create space for professional women to seek guidance, community, and growth alongside like-minded women, holding personal values close. We encourage women to take action of their ideas and redefine what it means to be successful.
  • Cang.Eco
    Customer Marketing & B2B Partnerships
    Cang.Eco Nov 2020 - Jul 2021
    Frankfurt Am Main, Hesse, Germany
    • Developed comprehensive content strategy (web, app, blog)• Supported product team with app development• Executed the content strategy• Hosted online events with brand partners• Managed B2B partners
  • Riffleshuffle
    Translator And Copywriter
    Riffleshuffle Apr 2019 - Jul 2021
    Beijing, China
    • Translation from Mandarin Chinese to English• Promotional text development
  • (Independent)
    Freelance Translator
    (Independent) Dec 2017 - Jul 2021
    Paris, Île-De-France, France
    • Technical translations (i.e. machine operation manuals)• Lifestyle and fashion article translation• Short novel translation• Editing
  • Wentworth Galleries
    Art Writer
    Wentworth Galleries Jul 2020 - Nov 2020
    Sydney, New South Wales, Australia
    • Researched and developed contemporary and Aboriginal artist biographies• Wrote texts with special focus on collector engagement and boosting acquisition
  • Institut Slovaque De Paris; Ambassade De Slovaquie En France
    Intern
    Institut Slovaque De Paris; Ambassade De Slovaquie En France Sep 2019 - Dec 2019
    Paris
    • Organised and managed cultural events (La Nuit Blanche 2019, Salon D'Automne 2019, etc.)• Worked with visiting artists on promoting them locally and managed their participation in key events• Managed the Embassy's social media and worked with press• Promoted the events organised by the Slovak Institute in Paris
  • Inter-Locution
    Administration Manager
    Inter-Locution Sep 2018 - Sep 2019
    Paris Area, France
    • Researched and co-created the exhibition concept• Executed artist contracts and artwork insurance• Created and executed communication strategy• Managed a small team during the mounting of the exhibition and opening night
  • Shangri-La The Shard, London
    Customer Relations
    Shangri-La The Shard, London Dec 2016 - May 2018
    London, England, United Kingdom
    • Facilitated first contact with customer • Provided culture consulting and event management assistance for Chinese-speaking events• Managed the seating chart and wait list in multiple venues of the hotel (Ting restaurant, Gong Bar, Sky Lounge)

Anna Šútorová Skills

Coreldraw Program Facilitation Art Fine Art Chinese Translation Graphic Design Russian Event Planning Microsoft Powerpoint Chinese To English English Traditional Craft Team Leadership Adobe Photoshop Circular Economy Technical Translation Vlookup Guest Relations Digital Illustration Microsoft Office Seo Copywriting Microsoft Excel Sustainable Business Event Management Facilitation Marketing Copy Watercolor Illustration Educational Leadership Book Illustration Adobe Illustrator Project Management Sustainable Craft Logo Design Vector Illustration Corporate Social Responsibility Mandarin Copywriting Organization Skills Sustainable Development

Anna Šútorová Education Details

Frequently Asked Questions about Anna Šútorová

What company does Anna Šútorová work for?

Anna Šútorová works for Kraken

What is Anna Šútorová's role at the current company?

Anna Šútorová's current role is Senior Client Implementation Lead | Building Scalable CS Processes for SaaS Startups | Sustainability Advocate | HER PARIS Co-founder.

What schools did Anna Šútorová attend?

Anna Šútorová attended Iesa Art & Culture, Psb Paris School Of Business, Soas University Of London, Hankuk University Of Foreign Studies, Beijing Normal University.

What skills is Anna Šútorová known for?

Anna Šútorová has skills like Coreldraw, Program Facilitation, Art, Fine Art, Chinese Translation, Graphic Design, Russian, Event Planning, Microsoft Powerpoint, Chinese To English, English, Traditional Craft.

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