Anna Šútorová Email and Phone Number
As a seasoned Customer Success Strategist, I've had the privilege of working with fast-growing SaaS startups, helping them build and scale their Customer Success functions to support sustainable growth. My experience spans across developing holistic CS strategies, optimizing customer journeys, developing customer marketing campaigns and training teams to deliver exceptional customer experiences.At CleanHub, I spearheaded the creation of a Customer Success department from the ground up, resulting in a 150% Net Revenue Retention and a churn rate of under 3%. I’ve worked closely with cross-functional teams to integrate customer success into product offerings, ensuring that every touchpoint adds value and fosters long-term loyalty.Today, I leverage this expertise to advise and support other ambitious startups in the sustainability sector, helping them navigate the challenges of scaling their operations while maintaining a customer-centric focus. My approach is rooted in data-driven decision-making and a deep commitment to empowering teams to succeed.If you're a startup looking to refine your CS processes, drive customer engagement, and scale effectively, I'd love to connect.
Kraken
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Senior Client Implementation LeadKraken Oct 2024 - PresentParis, Île-De-France, France -
Partnership DevelopmentCarom Jun 2024 - PresentParis, Île-De-France, FranceCarom is a premium social app designed to connect you in real life with like-minded people through curated experiences to expand your personal and professional networks. -
Co-FounderHer Paris Feb 2022 - PresentParis, Île-De-France, FranceWe have relaunched HON locally as HER! Leading Her Paris Network - a community for professional women sharing their personal stories. HER is a space for professional women to seek guidance and growth alongside like-minded ladies, holding personal values close. Together we refine what it means to be successful, through vulnerability, authenticity and support.Key responsibilities:• Establishing the brand in Paris• Managing events, budgets and community from A-Z• Managing commercial partners and sponsors and outreach• Live event mediation and hostingKey achievements:• Organically grew the HER Paris community (for professional women sharing personal stories) to 300 active members through various community events• Managed partnerships with brands like Sézane, Lululemon, Axel Arigato, TRIP Drinks, Vitamin Well and GalliaPartners: Axel Arigato, Sézane, TRIP, Vitamin Well, Lululemon -
Cultural ManagementFreelance Oct 2016 - PresentParis Area, France• Developed exhibition concepts• Researched and wrote curatorial texts• Managed exhibition projects from A-Z (special focus on budget and partners)• Managed exhibitions and relating events • Successfully promoted exhibition projects• Handled sales and negotiationSELECTED EXHIBITIONS« Spatial encounters »A duo show of Ján Vasilko and Johannes Holt Iversen in collaboration with Galerie 208 (June 2021)« Rue des Industrialiques (Neo neo Geo geo) »A solo show of Ján Vasilko - a Slovak abstract painter in the residency program of the Cité International des Arts. (19th - 21st February 2020)« Individuation »A solo show of Kim Nasa Bo - a sculptor in the residency program of the Cité International des Arts. (14th - 21st December 2019)
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Head Of Customer SuccessCleanhub Jul 2021 - Jun 2024Berlin, GermanyKey responsibilities:• building the comms/CS department from the ground up• scaling up the customer success engine and designing a unique customer journeykey account management• developing our platform for customer needs with the product team• renewal, upselling and cross-selling our servicesKey achievements:• 3 years of churn rate under 3%, 150% NRR in challenging market conditions• New customers transferring from the competition and quoting “the best customer care on the market” as the reason for coming to us• Taking the organisation and product from 5 to 35 people and driving a full transition to Salesforce• Building a comprehensive platform for impact tracking and marketing support• Developing creative customer campaigns generating an average of 5k new orders per brand and an engagement rate of at least 3.5% (industry average = 0.5%) on Instagram, 53% engagement through email marketing•Our customers position themselves as sustainable leaders and have won awards like the Marie Claire Sustainability Award (Noughty, 2022), Smallbiz100 (Disruptor London, 2023), or winning contracts with retailers like Tesco, dm or Wholefoods with our support -
Hon Paris Co-FounderHon (Her Online Network) May 2020 - Feb 2022Paris, Ile-De-France, FranceWe are proud to finally bring HON to Paris.Our mission is to create space for professional women to seek guidance, community, and growth alongside like-minded women, holding personal values close. We encourage women to take action of their ideas and redefine what it means to be successful. -
Customer Marketing & B2B PartnershipsCang.Eco Nov 2020 - Jul 2021Frankfurt Am Main, Hesse, Germany• Developed comprehensive content strategy (web, app, blog)• Supported product team with app development• Executed the content strategy• Hosted online events with brand partners• Managed B2B partners
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Translator And CopywriterRiffleshuffle Apr 2019 - Jul 2021Beijing, China• Translation from Mandarin Chinese to English• Promotional text development
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Freelance Translator(Independent) Dec 2017 - Jul 2021Paris, Île-De-France, France• Technical translations (i.e. machine operation manuals)• Lifestyle and fashion article translation• Short novel translation• Editing
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Art WriterWentworth Galleries Jul 2020 - Nov 2020Sydney, New South Wales, Australia• Researched and developed contemporary and Aboriginal artist biographies• Wrote texts with special focus on collector engagement and boosting acquisition -
InternInstitut Slovaque De Paris; Ambassade De Slovaquie En France Sep 2019 - Dec 2019Paris• Organised and managed cultural events (La Nuit Blanche 2019, Salon D'Automne 2019, etc.)• Worked with visiting artists on promoting them locally and managed their participation in key events• Managed the Embassy's social media and worked with press• Promoted the events organised by the Slovak Institute in Paris
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Administration ManagerInter-Locution Sep 2018 - Sep 2019Paris Area, France• Researched and co-created the exhibition concept• Executed artist contracts and artwork insurance• Created and executed communication strategy• Managed a small team during the mounting of the exhibition and opening night
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Customer RelationsShangri-La The Shard, London Dec 2016 - May 2018London, England, United Kingdom• Facilitated first contact with customer • Provided culture consulting and event management assistance for Chinese-speaking events• Managed the seating chart and wait list in multiple venues of the hotel (Ting restaurant, Gong Bar, Sky Lounge)
Anna Šútorová Skills
Anna Šútorová Education Details
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Arts And Cultural Management -
Arts And Cultural Management -
Chinese And Korean -
Korean Language -
Chinese Language And Literature
Frequently Asked Questions about Anna Šútorová
What company does Anna Šútorová work for?
Anna Šútorová works for Kraken
What is Anna Šútorová's role at the current company?
Anna Šútorová's current role is Senior Client Implementation Lead | Building Scalable CS Processes for SaaS Startups | Sustainability Advocate | HER PARIS Co-founder.
What schools did Anna Šútorová attend?
Anna Šútorová attended Iesa Art & Culture, Psb Paris School Of Business, Soas University Of London, Hankuk University Of Foreign Studies, Beijing Normal University.
What skills is Anna Šútorová known for?
Anna Šútorová has skills like Coreldraw, Program Facilitation, Art, Fine Art, Chinese Translation, Graphic Design, Russian, Event Planning, Microsoft Powerpoint, Chinese To English, English, Traditional Craft.
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