Anna Adjemian Email & Phone Number

Act as a functional expert & a board consultant, and meaningfully contribute to the growth of the company and push it to new heights. Key Responsibilities:• Lead the IT teams and coordinate with project managers to achieve company’s objectives and ensure that the objectives and plans are aligned with the company’s strategy, objectives and business needs.• Consulting and managing the development teams to architect, design, and develop technical solutions that meet or exceed both functional and non-function requirements.• Establishing technical standards and best practices for the development teams and documentation.• Providing leadership to the organization with regard to current and future opportunities to expand client offerings.• Managing the relationship with customers and external parties in terms of business partnership and managing services.• Participating in the pricing of the company's products and service offerings.• Responsible for hiring, mentoring and development of our team of engineers to grow a high-performance engineering organization.

Damascus, Syria

Responsible for supervising, managing and evaluating business requirements gathering in addition to review analysis studies and ensure creating high-quality understandable technical documentations of new and existing systems requesting enhancements/upgrade/expansion within Business Support Systems Unit.Focal Point in the e-Payment Project, with following responsibilities:-Manage E-Payment project end to end from preparing RFP to cross working with IT and operations team.-Design and development of e-Payment processes as the first e-payment services in Syria.-Negotiation with the Central Bank of Syria, Syrian banks, to agree on the National Business Model and Solution architecture for e-payment services.-Develop high level requirements for RPP for the e-Payment system.-Communicate with vendors in order to discuss the requirements.-Evaluate and provide evaluation report to Management on RFP.-Create and maintain documentation on E-Payment system and processes.-Analyze banks requirement regarding integration of online APIs capabilities, write specifications and plan for solutions implementation.

I was responsible for developing, enhancing, maintaining and providing support to integrate CRM and charging system with service, platforms and service providers.Duties• Develop, maintain VAS charging gateway and integrate it with billing system and CRM and OCS.• Integrate IVR, SDP and USSD with any other system and service provider.• Analyze, design, implement, test and deploy new services.• Generate reports related to business need controls such as error and refund reports.• Solve customer's complaints received by Customer Service effectively and timely.• Provide Customer Service with complete and accurate feedback about the actions applied tosolve the complaints.• Keep records about the corrective and preventive actions applied to solve customer's complaints.• Perform daily checks to ensure that all services and relevant systems are functioning properly.• Develop services monitoring tools such as alarms, reports.

Damascus, Syria

I was responsible for requirements gathering, system analysis, architecture, detailed design and implementation of a Labor Market Information System. We worked under CMMI ML3 with high-quality documentation standards.

Damascus, Syria

I worked on SyriaIn project, my academic-fourth-year project form A-to-Z during all its development’s life cycles. SyriaIn is a professional recruitment social network and it was honored as the best project. The system recommends suitable job seekers for the recruiters' job posts, and vice versa. Besides, it suggests friends, groups and events depending on the user’s preferences. The social network is fully implemented with all of its functionality. A fuzzy-logic approach is used to find matches, and additionally the system generates advanced reports and key-indicators.