Anna Afanaseva Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

- Streamlined the business onboarding process on the platform using a comprehensive, multi-step approach.- Ensured strict adherence to platform policies and monitored compliance through an integrated multi-workflow system.- Consistently exceeded performance targets by maintaining over 120% of volume KPIs, achieving 100% quality compliance, and resolving issues in less than 50% of the expected time.- Served as a subject matter expert, supporting business onboarding agents and liaising with clients to gain a deeper understanding of their business needs. Actively participated in internal support team discussions to streamline business processes and enhance client service quality.- Conducted training sessions for new employees and provided cross-training for skill expansion within the onboarding team.

Dublin, County Dublin, Ireland

•Assessed and analyzed client's marketing solutions in order to further formulate the most beneficial ads strategy and discover new marketing opportunities with emphasis on high user satisfaction and quality •Gained insights on a variety of markets and industries while communicating with 8+ B2B and B2C clients of different backgrounds and experiences daily •Successfully communicated marketing strategy recommendations to clients and contractors in order to achieve optimal Ads performance •Coached new joiners on best practices both in regard to client project and internal operations •Consistently held shadowing sessions for new hires, with further assignment analysis •Successfully built strong rapport with the team members as well as excelled at building and sustaining meaningful customer relationships, achieving 80% epeat appointment rate and >95% CSAT rate while providing expert marketing advice and cross-selling products to advertisers of one of the largest global social media companies •Presented and articulated new proposed solutions to internal and external shareholders as a part of the team tracking on-going performance issues •Responded to inbound inquiries daily from internal and external stakeholders as well as conducted prospecting activity

Dublin, Ireland

•developed a full seasonal menu in cooperation with HOD, in addition to consistently creating one off custom cocktails and bespoke specials; •assisted the marketing team with content writing and proofing the menu; •created a basic Bar Bible app with AppSheet fully detailing the Q14 bar spirits collection by 10+ different descriptors and full flavor profiles;•delivered consistent,professional and warm customer service to the guests of the hotel while creating custom drinks tailored to guest personal tastes.

Dublin, Leinster, Ireland

• succeeded in achieving sales targets and goals;• attended monthly forecast meetings to discuss stocktake results, beverage margins, sales goals and achievements, and monthly projections • succeeded in driving the team to achieve sales targets and beverage margins;• excelled at delivering needs-tailored customer service to the guests and visitors of the hotel; • assisted the Sales and Marketing team in creating promotional content for cocktails of the month, specialty drinks and other bar products; • maintained a health and safety-focused approach to bar service through proactive maintenance and cooperating with other departments on quick resolution of any arising issues, a member of the Health and Safety Committee as of July 2019;• successfully worked in a team while organizing and performing bar service in a variety of serving settings for meetings and events as well as normal cocktail bar service; • underwent monthly masterclasses from top spirit brands (Hennessy, Remy Martin, Ardbeg, Disaronno, Teeling, etc.);• ensured that opening and closing procedures were delegated among staff and signed off on, held responsibility for cashing up procedures; • trained new F&B staff in on standards & procedures in regards to job functions and hotel policies.

County Dublin, Ireland

• professionally performed bar service in a traditional Irish restaurant service setting• stocked, maintained and organized the bar space• improved workspace flow, staff efficiency and service time

Toronto, Canada Area

• delivered friendly and professional customer service and resolved customer grievances while catering to a wide variety of clienteles in terms of both budget, culture and hospitality style preference• stocked, organized and maintained eight bars on six different boats• planned and coordinated bar service for groups of up to 600 people including but not limited to: preparing the venue, creating the custom cocktail on demand, coordinating staff, managing the welcome drink• successfully trained new staff on company policies, bartending techniques, safety procedures, bar service and maintenance basics and product knowledge• went through excessive training on safety and emergency procedures, best customer service policies and responsible liquor serving in the specific environment of the cruise boat

Toronto, Canada Area

• revised and edited academic essays from students of various schools• conducted analytic research in accordance with custom specifications• negotiated research details with clients and handled customer orders

Toronto, Canada Area

• Organized and conducted photography workshops for children: basics of photography,composition etc.• Facilitated the organization of open houses, information fairs, promotional events• Cooperated with local educational facilities in organization of company’s promotional events• Maintained selection process of students for advanced level photography classes• Coordinated and conducted photo shoots for children celebrations• Performed post-production of photographs

Toronto, Canada

• Performed B2C sales for Bell Canada• Attended daily training sessions on sales and leadership• Set and followed up customers requests professionally and efficiently• Resolved customer-client issues timely and professionally• Trained new distributors on the team the sales processes and systems• Conducted second interviews (full-day interviews), recruitment and selection of new teammembers

• Provided customer service• Demonstrated excellent communicational skills• Maintained records on bar products, shipment, shift summaries• Participated in conflict resolution and aggression prevention.

Master Of Science - Ms, Hospitality Administration/Management

Thesis: The impact of managerial behaviour on FOH employee turnover in Dublin pubs.

Post-Secondary Diploma With Honours, Hospitality Administration/Management

Post-Graduate Certificate, Human Resources Management/Personnel Administration, General

Bachelor Of Arts (B.A.), International Relations And Affairs

Activities and Societies: Saint-Petersburg International Model United Nations, Saint-Petersburg International Model European Union.