Anna A. L. Email & Phone Number

Molins De Rei, Cataluña, España

Molins De Rei

Guest relations, checkin, checkout, priority members, Merlin system for loyalty improve, Opera system, Holidex System, check groups as rates, frees, roominglist..., travel agencies invoices, revenue and IDS sell control. In charge of the management of obtaining new Rewards Club priority clients for IHG in the hotel, motivate the staff, train and inform of all the new features of the program to the reception staff. Obtaining in 2016 the achievement of the objectives and surpassing them, resulting in a decrease in the turnover of the IHG plant

Bellaterra

Guest relations, meetings and groups coordination, housekeeping department coordination, client telephone attention,guest request attention, revenue task and audit billing

Cerdanyola Del Valles

With 8 students of the Hotel Management career to my position in their practices of the reception department, reservations and head of reception. Preparation of rotations for the different departments commercial, accounting, housekeeper, attendance control, physical presence and control of the norms established by the school. Conducting an evaluation after a period of practice in conjunction with the rest of the departments.

Castelldefels

Relationship with the clients. Control revenue of each department. Improve quality of each departemt. To control the budgets. To manage the expenses and the purchases.To check the aims.

Revenueve for 4 hotels. Online image of this 4 hotels. Sales online on main websites. Marketing online. I get Preference Hotel at Booking.com for Gran hotel Rey Don jaime, Playafels hotel and Ciudad de Castelldefels. I increase the visits at the web site and the production on 2009.

Castelldefels

Control the staff. Verify the sell prices. Check with the general manager the aims.

Review the revenue online. Improve the image of the hotel online. Timetible of Front reception staff. check in, check out, online billings, extranet,s improvement, reservations and event coordination.

Barcelona

Check-in, check-out, telephone atention, event coordination, billing and guest reservations.

Sitges

Check-in, check-out, reservations, billing, telephone atention and event coordination.

Viladecans

Reception, check-in, check-out, reservations, telephone and billing. After 2 years I happened to be head of reception with 6 people in my charge in summer, with the management of reserves of 168 bungalows and 1500 parcels.

Master Of Business Administration (M.B.A.), Administración Y Gestión De Empresas Turisticas

Education record

Education record

Education record

Education record

Education record

Diploma, Tourism

Education record

Education record