- Saved 500 000 EUR of operational costs per year by optimization of customer communication flow

Responsible for Buy Now Pay Later product with 21 million of unique customers in 2023 and scaling recurring payments product in Nordics.- Launched feature that improved payment conversion by 30%- Decreased production expenses by 5% by optimizing customer payment flow- Launched recurring payment product in Sweden and Norway- Launched a new product flow that increased number of consumers by 5%

I organize ProductTank meetups in Tallinn and bring local product community to share experience and learn from each other. ProductTank is an informal, not-for-profit meetup founded by Mind The Product that brings together the local product community in Tallinn to share their experience, network and learn from each other.

- Strengthened the Product Ownership and Management framework- Owned and established products' long-term and short-term strategy - Empowered and grew the product management team at Boku Estonia

In addition to responsibilities at Fortumo:- Acquired new paying users for Boku clients such as Sony, Netflix, Epic Games, Tencent by launching new payment method - digital wallet in South Asia- Reduced and automated merchant onboarding time by 10%

- Connected company products to new payment methods as local payment methods and digital wallets- Designed and developed 5 new Google Analytics reports in Data Studio for product stakeholders - Established and implemented better development practices in order to improve product quality and productivity of the team including retrospective meetings, estimation guidelines, product vision meetings, project delivery plan- Increased conversion of the product by 40% by shipping new features- Assessed product performance on regular basis and achieved 100% uptime of the productFortumo connected merchants to a network of more than 300 fragmented telcos and digital wallets in Asia, Europe, Latin America, the Middle East and Africa for carrier billing, mobile wallet payments and bundling. Fortumo’s customers included Google, Amazon, Spotify, Epic Games, Tencent, Schibsted, OLX and EasyPark. Fortumo was acquired by Boku in 2020 and we consolidated activities under one brand in 2022.

Led product delivery of social platform application (Daily Steam) from discovery to launch. - Ran product launch strategy on the Google Play and iTunes - Managed a remote team of 5 engineers and 1 designer - Designed wireframes of the product functionality

- Delivered 20 projects to clients using customer-centric strategy- Facilitated 3 user needs identification workshops using design thinking methodology - Upsold software development project to the customer for the amount of $100,000 - Improved project management processes by improving communication with customers

- Managed engineering remote team to deliver web development projects to customers from 3 different countries- Delivered 5 projects- Introduced quality assurance practices for the company.

Led a customer journey map creation project and customer research

-Managed day-to-day client interaction-Resolved disputes and conflicts raised by customers -Led team of 20 people