Anna Antonik Email & Phone Number

Katowice, Pl

- Timely and qualitative implementation of goals, tasks, achievement of objectives and meeting deadlines- Implementation of system and strategy improvements to identify and prevent fraud- Monitoring and questioning of key operational indicators: investigating the causes and effects of any deviations- Creation, control, optimization of logical rules in RISK systems- Timely and reliable preparation of Risk Management Information facilitating decision-making- Providing strategies and analytical support for the effective implementation of projects related to eliminating / reducing risks- Effective contacts with other departments / companies to ensure the best solutions- Regular monitoring of cases / potential customers, ensuring maximum fraud detection- Support for the rest of the team in matters related to the operation of the system- Implementation of improvements aimed at improving the efficiency of the system and cost optimization- Design of new functionalities aimed at improving the results for dedicated sections- Implementation of new solutions/products in the risk assessment engine – implementing new strategies- Cooperation with IT and Project Management departments in terms of changes at the risk assessment engine level in terms of impact on processes

Katowice, Woj. Śląskie, Polska

- Performing KYC activities (including transaction analysis, adverse media screening, SOW and SOF evaluations, research and procedural work) and driving the process of information collection and screening in order to meet and exceed regulatory expectations- Performing Enhanced Due Diligence (EDD)- Conducting reviews for Anti-Money Laundering (AML) and Know Your Customer (KYC) alerts, basic case investigations, Customer Due Diligence (CDD) and sanction screening- Using decision-making skills to make recommendations based on research results- Composing comprehensive narratives with supporting research notations- Providing guidance and support to other team members on KYC-related matters as part of training program for newly joined employees,Additional duties:- Performing QC checks for the team- Proving process trainings for new joiners- Supporting junior employees

Sosnowiec

- Identifying problem gamblers using available tools for analysing and monitoring problem gambling indicators- Reviewing Customer Support chats and emails to detect problem gamblers- Risk-scoring and flagging customers for follow-up actions such as customer interaction, exclusion and refunding- Performing customer interaction in certain cases to assist customers via email / telephone in controlling their gambling behaviour- Liaising with VIP department, Customer Support, Anti Money Laundering and Payments & Fraud regarding follow-up actions- Performing backgorund checks on customers, reviewing provided documents in regard of affordability, potential fraud and anti-money laundering activities- Supporting other departments in any RG related queries- Giving suggestions for tool improvements and new back office tools- Recommending improvements of best practice and policies & procedures- Responsible for RG training in the company- Performing QA, evaluation checks for other team members

Sosnowiec, Woj. Śląskie, Polska

- Keeping high standards of customer service and constant improving the knowledge about offered products and promotions- Answering customers' questions via email, live chat and phone- Overall office administration responsibilities- Contacting technical support department and games providers to solve customers' technical problems- Liaising with third parties such as product vendors or software providers- Training newly employed

Katowice

- Providing assistance to customers, working on complex non-technical issues, monitoring specific queues- Constant co-operation with other company departments to solve customer problems, transferring knowledge and information to internal and external clients- Collaboration with engineers and managers to streamline the problem solving process- A member of a several-person global team that verifies and gives special privileges to clients on the company's website- Training colleagues from other departments and newly recruited people- Helping in creation of a proactive replacement of consumable parts in machines - work for customers in Europe, the Middle East and Africa

Katowice, Woj. Śląskie, Polska

- Keeping a record and monitoring changes in infrastructure system- A direct collaboration and monitoring of problem solving teams- Creating team productivity reports- Phone and email contact with the customer regarding technical requests- Dealing with escalations reported by customers- Creating, deleting, and modifying the system accounts , granting permissions and the access to applications and data- Induction training for new employees

Tychy, Woj. Śląskie, Polska

- Preparing reports based on attendance lists and functions of production staff- Preparing reports from daily meetings of managers and directors - Settlement of the delegation and coordination of the fleet usage schedule- Organization of visits and international conferences with the main clientsof the company- Entering performance data into the system- Pre-selection of job applications for production sites- Creating orders for protective clothing and health and safety articles for production staff, office supplies