Anna Arefina, Ph.D (Hsg) Email and Phone Number
Internationally experienced Business & Organisational Development Manager with solid Change Management expertise: • 12+ YEARS of professional experience in diverse industries and consulting • Managed multiple large scale CUSTOMER PROJECTS in diverse industries (development of strategic concepts, organisational structure and internal service optimisation, SAP implementation, workplace digitalisation, employee education, etc.) • Successfully LED CROSS-FUNCTIONAL TEAMS (IT, Sales, Marketing, Accounting, Customer Services) in international settings • MANAGED DEALER NETWORKS of big companies as a Commercial Head of Sales and Customer Services • DESIGNED, DEVELOPED AND PROMOTED START-UPS (IT services and products, financial services, e-commerce, consulting services for business, education)• Graduated from two universities with M.A. in INTERNATIONAL MANAGEMENT and PHD in Intercultural CHANGE MANAGEMENT (University of St. Gallen, Switzerland)• PROSCI Certification in Change Management • Certified SYSTEMIC COACH (life, business, teams, etc.) from the St.Galler Coaching Akademie Switzerland
Infosys
View- Website:
- infosys.com
- Employees:
- 217514
-
Organisational Change Management Consultant - Building Digital Learning OrganisationInfosys Jan 2022 - PresentKloten, Zurich, Switzerland
-
Deputy Ceo / Projekt Manager Business OptimisationIneichen Zürich Apr 2021 - Sep 2021Zurich, Switzerland• Optimized business processes, international sales documentation, and controlling system (reporting, cash system, VAT administration)• Supervised project and interdisciplinary international project team on implementation and functional optimization of ERP and CRM systems• Developed employees’ functional roles and responsibilities (RACI model), coached employees -
Business ConsultantEbp Jun 2020 - Dec 2020Zurich, SwitzerlandCollaboration on the following customer projects / industries: • Organisational restructuring and services optimisation / Medical diagnostics services• Optimization of Corporate Governance / Veterinary medicine and science • Organisational restructuring: stakeholder and risk analysis / Federal transport infrastructure• Business Continuity Management (BCM) / Cantonal administration -
International Business DevelopmentFreelance Jan 2018 - Jun 2020SwitzerlandOn behalf of client mandates, fostered international market expansion of diverse SMEs: • Analysed market potential and competitor environment • Developed and implemented distribution strategies for selected markets• Established strategic partnerships, validated sales and delivery contracts
-
Country Manager Switzerland / Business DevelopmentSatisco May 2017 - Jan 2018Freienbach, Switzerland• Built up B2B customer base in Switzerland, developed strategic partnerships • Supervised customer projects (over 2 Mio. CHF), selected and provided IT experts, calculated project costs, negotiated and concluded commercial agreements• Competed in tenders, prepared technical and commercial proposals for RFPs • Developed an expert team (sourcing & hiring), managed the team of 5 experts• Monitored performance with P&L responsibility, reported on KPIs -
Organisational & Business Development ManagerVvk Vorsorge Und Vermögenskonzepte Aug 2015 - May 2017Teufen, Switzerland• Designed and implemented a business growth strategy• Launched, rolled out and promoted 3 innovative start-ups within the holding based on the in-depth market analysis and detected market potential• Conducted B2B acquisition seminars (80% success rate), briefed new partners, ensured their on-boarding (incl. compliance and due diligence) and further support as a Key Account Manager• Developed and deployed the process architecture of customer management in the CRM system • Ensured efficient collaboration of multiple stakeholders (banks, product and service providers, partners, customers) as a focal point of contact -
Administrative LeadUniversity Of St.Gallen Jul 2009 - Jul 2015St. Gallen• Conceptually developed, rolled out and administrated interdisciplinary projects • Coordinated work processes, supervised and trained student employees • Developed and implemented the system of quality management • Planned and conducted annual marketing events (over 1200 participants)• Advised external and internal stakeholder groups as focal point of contact -
Commercial Head Of Customer Services (B2B)Siegenia Gruppe Oct 2006 - Nov 2008Moscow, Russian Federation• Supervised a dealer network of 25 large companies liaising between headquarters/production in Germany and Russian distributorship partners • Prepared and negotiated commercial agreements, concluded contracts • Managed the department of order & claim processing, orchestrated international export activities, ensured smooth good delivery, resolved customs affairs • Ensured cross-functional customer support (marketing, sales, technical support)• Monitored regional performance (100 Mio. CHF), reposted on KPIs -
Dealer Network Development - Intern (100%)Mettler-Toledo International, Inc Mar 2006 - Aug 2006Zurich Greifensee, Switzerland• Conducted market research on potential B2B partners (1500 companies, 9 countries)• Analysed results, suggested partner portfolio for the future dealer network (OHAUSE Europe)• Developed value propositions and marketing strategies -
Consultant - Intern (100%)Capgemini Consulting Nov 2004 - Oct 2005Berlin Area, Germany• Supported the business expansion into Russian market• Conceptualized and conducted the market study “Business Barometer”• Developed local partnerships, collaborated on client projects -
After Sales Controlling & Customer Support (B2B) - Intern (100%)Daimlerchrysler Mar 2003 - Mar 2004Moscow, Russian FederationAdministrated the order management system, handled backlogs
Anna Arefina, Ph.D (Hsg) Skills
Anna Arefina, Ph.D (Hsg) Education Details
-
Change Management
-
Bussiness Studies / Mapow Scholarship
-
Business Studies - University Exchange Program, Scholarship -
Russian State University For The HumanitiesInternational Management
Frequently Asked Questions about Anna Arefina, Ph.D (Hsg)
What company does Anna Arefina, Ph.D (Hsg) work for?
Anna Arefina, Ph.D (Hsg) works for Infosys
What is Anna Arefina, Ph.D (Hsg)'s role at the current company?
Anna Arefina, Ph.D (Hsg)'s current role is Organisational Change Manager (Prosci® Certification).
What schools did Anna Arefina, Ph.D (Hsg) attend?
Anna Arefina, Ph.D (Hsg) attended University Of St.gallen, University Of St.gallen, Humboldt University Of Berlin, Russian State University For The Humanities.
What skills is Anna Arefina, Ph.D (Hsg) known for?
Anna Arefina, Ph.D (Hsg) has skills like Business Development, Market Research, Marketing Strategy, Change Management, International Business, Project Management, Customer Service, International Sales, Management Consulting, Intercultural Business Communication, Marketing, Social Media Marketing.
Who are Anna Arefina, Ph.D (Hsg)'s colleagues?
Anna Arefina, Ph.D (Hsg)'s colleagues are Amrita Jaiswal, Salil Mangrola, Shraddhesh Jungade, Sameer Waghmare, Gayathri Gowda, Amol Raut, Anjali Krishna.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial