Anna Arshakyan Email & Phone Number

- Evaluating monolithic code to extract logic for upcoming microservices.- Preparing technical documentation and backlog items for microservice development.- Drafting and updating Software Requirements Specifications (SRS) and Statements of Requirements (SOR).- Ensuring service information is current in wikis and other documentation platforms.- Researching the fintech market to discover and propose innovative solutions.

• Collaborate with stakeholders to understand business objectives and gather detailed requirements for system enhancements or new projects.• Analyze current business processes, systems, and workflows.• Document and maintain comprehensive business requirements, user stories, and system specifications.

Armenia

• Manage product delivery lifecycle, ensuring effective collaboration and negotiation with Business for project progression.• Identify and analyze business needs through meetings, customer discussions and in-depth research. Assess information flows and data structures, implementing applications for further operations and process streamlining. Use data collected from research to create effective systems and software solutions for organizations.

Armenia

- Provide technical support for bank employees, resolving hardware and software issues.- Manage IT helpdesk tickets and ensured timely resolution of issues.- Assist in IT system upgrades and maintenance.

Armenia

Process loan applications and credit card requests, ensuring compliance with banking regulations.Provide expert advice on loan products and credit card options.Manage customer relationships and resolved any account-related issues.

Armenia