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Anna Auvinen is listed as MBA in Business Informatics | Development Manager | B2B Customer Service & Customer Experience Professional at DNA Oyj at DNA Oyj, a company with 1134 employees, based in Lahti, Päijät-Häme, Finland. AeroLeads shows a work email signal at dna.fi and a matched LinkedIn profile for Anna Auvinen.
Anna Auvinen previously worked as Development Manager at Dna Oyj and Business Customer Service Coach at Dna Oyj. Anna Auvinen holds Master Of Business Administration - Mba, Business Informatics from Metropolia University Of Applied Sciences.
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AeroLeads found 1 current-domain work email signal for Anna Auvinen. Compare company email patterns before reaching out.
Experienced Development Manager with a solid background in the telecommunications industry, focused on ensuring an exceptional overall customer experience for corporate customers. My role centers on optimizing processes, tools, and strategies to deliver the highest level of customer service and customer satisfactionI correspond system and process development throughout the entire corporate business service end to end: from customer delivery to maintenance. By leveraging analytics, AI, robotics, and automation I ensure that the operating methods and tools support modern service delivery and customer experience. I take ownership of the development work and manage the roadmap, utilizing an Agile framework (SAFe-concept). Quality of the customer deliveries and customer services as well as obtaining the agreed level of the service are things what I am responsible indirectly. My Key Strengths:● Excels in tackling complex challenges in fast-paced environments.●Skilled in managing multiple tasks with efficiency and focus.● Strong written and verbal communication in Finnish and English.● Adaptable to solo and collaborative work.● Passionate about continuous learning and skill development. Always ready to adapt new technologies and tools.● Builds productive, collaborative relationships with ease.In my free time, I love pushing my limits, especially through endurance sports. In the summer, I dive into triathlons, combining swimming, cycling, and running. During winter, I switch gears to skiing (cross-county & downhill). I also cherish walks with my beloved Lagotto dog, Yoda, who makes every outing special.
Listed skills include Telecommunications, B2B, Customer Experience, Customer Satisfaction, and 10 others.
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I drive the innovation and optimization of systems that support both corporate delivery and business customer service. Collaborating with a multicultural teams including architects, developers, business analysts, and product owners, I streamline and enhance workflows to ensure efficiency and adaptability. My focus is on aligning technology and processes.
Lahti Area, Finland
I was responsible for delivering in-depth individual and team coaching to our customer service representatives and facilitating system and customer interaction training for new team members. I collaborated with supervisors, fellow trainers and other key stakeholders to design and execute effective training programs. I participated in multiple projects.
I corresponded of DNA Business customer service in social media.My main responsibilities were:- Stay current with social media trends and tools- Plan and create engaging content to social media- Analyze and report social media activity - Support the analysis and research of strategic keywords - Develop social media content to meet corporate customers need
I worked as a Customer Service Representative to DNA Business customers. My main responsibilities:- Finding the best solutions to meet corporate customers needs- Order handling - IT solutions- Cross -selling- Financial communication- Bids managing- Executing and developing sales - Communicating and co-operating with internal departmentsI was also team.
Lahti Area, Finland
DNA Ltd provides high-quality voice, data and TV services for communication, entertainment and working.I worked in consumer customer service as a Customer Service RepsesentativeJob included:- Finding the best solutions to consumer customers need- Order handling - Promptly responding to customers inquiries- Proactive selling- Financial communication- IT.
Washington D.C. Metro Area
I was working as an au pair to four wonderful boys. Job included childcare and light household duties.
Lahti Area, Finland
Production worker in soft drinks production chapter.
Other employees you can reach at dna.fi. View company contacts for 1134 employees →
Duncan Otoole
Colleague at Dna OyjLaunceston, Tasmania, Australia, Australia
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Jukka Sinda
Colleague at Dna OyjJanakkala, Kanta-Häme, Finland, Finland
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Eeva-Liisa Kuru
Colleague at Dna OyjFinland, Finland
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Jani Toivokoski
Colleague at Dna OyjHelsinki, Uusimaa, Finland, Finland
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Mikko Valtonen
Colleague at Dna OyjFinland, Finland
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Timo Palokankare
Colleague at Dna OyjKaarina, Southwest Finland, Finland, Finland
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Jarno Salonen
Colleague at Dna OyjKuopio, Northern Savonia, Finland, Finland
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Savolainen Nina
Colleague at Dna OyjFinland, Finland
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Pyry Palo-Oja
Colleague at Dna OyjHelsinki Metropolitan Area, Finland
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Miikka Peltomäki
Colleague at Dna OyjHelsinki Metropolitan Area, Finland
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Grade: GPA 4,85/5 Master's Thesis: Improving Business Agility with Upstream process (Grade 5/5)
Majors: Management & Communications, Marketing Minor: Asian Business Bachelor's thesis: Management Promoting Well-being of the Employees..
Exchange program in Shanghai, China. Studies of Asian business: - China and Globalization - China's business and enterprises - Chinese.
Quick answers generated from the profile data available on this page.
Anna Auvinen works for DNA Oyj.
Anna Auvinen is listed as MBA in Business Informatics | Development Manager | B2B Customer Service & Customer Experience Professional at DNA Oyj at DNA Oyj.
AeroLeads has found 1 work email signal at @dna.fi for Anna Auvinen at DNA Oyj.
Anna Auvinen is based in Lahti, Päijät-Häme, Finland while working with DNA Oyj.
Anna Auvinen has worked for Dna Oyj, Cultural Care Au Pair, and Hartwall.
Anna Auvinen's colleagues at DNA Oyj include Duncan Otoole, Jukka Sinda, Eeva-Liisa Kuru, Jani Toivokoski, and Mikko Valtonen.
You can use AeroLeads to view verified contact signals for Anna Auvinen at DNA Oyj, including work email, phone, and LinkedIn data when available.
Anna Auvinen holds Master Of Business Administration - Mba, Business Informatics from Metropolia University Of Applied Sciences.
Anna Auvinen is listed with skills including Telecommunications, B2B, Customer Experience, Customer Satisfaction, Customer Service, Sales, Social Media, and English.
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