Anna A. Email & Phone Number

Mandaluyong, NCR, PH

Romania

• Customer Service AssociateHKR Media SRL – Account: TeePublicJune 2024 - Present
• Manila, National Capital Region, Philippines
• Remote
• Assist US Partner (TeePublic) by communicating with customers in English via live chat or email via Zendesk.
• Provides order status updates (tracking links, emailing printers, etc.).
• Assist customers in setting up exchanges for sizing issues and send out replacements in case of any damaged items.

Manila, National Capital Region, Philippines

• Facilitate and conduct twenty-five (25) minute FTL (Free Trial Lesson) following the designated lesson or structure.
• Assist students under the FTL Program related to the conduct lesson within the scheduled time.Provides guidance and encouragement and maintain a positive attitude to encourage good studyhabits.
• Submit tutoring notes as soon as the lesson has ended. Incur one hundred percent (100%) Tutoring Notes Input Ratio in a month. Conduct and perform the lesson diligently, faithfully and to the best of one’s ability.
• Pass the premium lesson tutor evaluation done every quarter. Achieve FTL student seven (7) dayconversion ratio of at least 30% or more.
• Requires to perform the services under the FTL Program, in such a case, one should provide lessons according to the course provided in Rarejob Free Trial Lesson (General English and Business).

Manila, National Capital Region, Philippines

• Provides assistance and educates individuals in helping to assess current financial situation
• Assist in setting achievable financial goals and help aid in developing a realistic plan to meet those goals
• Provides knowledge in understanding how other programs may impact one’s investment plans and helps put plans into action
• Monitors financial investments against investment plan regularly or as needed by the customers
• Helps in revision or upgrading of investment plans client’s needs change

Manila, National Capital Region, Philippines

• Provides customer service to Dodo clients by answering general queries of customers for all products offered
• Handles simple billing inquiries, by providing information on products and services through inbound calls of clients
• Provide email support to customers regarding products, service activation, relocation and product upgrades and plan switching.
• Assist customers for any requests for payments and payment arrangement.
• Provide basic troubleshooting and escalate technical concerns to the appropriate technical support team.
• Provide chat one-on-one, real time, text-based interactive conversation with customers

Manila, National Capital Region, Philippines

• Supervises the work of security services billing staff and collector staff. Communicates unit priorities.
• Assigns and schedules work based on assessment of work volume and deadlines. Monitors performance and provides feedback. Provides input for performance appraisals.
• Monitors and reviews work for accuracy and timeliness. Identifies and corrects errors. Assists in problem resolution and makes decisions within established authority level. Ensures adherence to internal operating.
• Maintain A/R Collections within set parameters, as set by the department. Provides statistical sales reports to upper management on a monthly basis for purpose of BIR audit.
• Assigns and reviews work, monitors monthly A/R and corrects all billing problems.
• Ensures timelines and accuracy of charges and payments entered into the billing worksheet system. Trains staff and ensures timely and accurate billings to various clients.

Manila, National Capital Region, Philippines

• Develops adequate working knowledge of Consumer Banking products and services, processes and systems, good communication skills and service orientation.
• Informs bank clients of SCB products, application requirements, services and promotions by selling or cross selling whenever there is an opportunity.
• Keeps a batch record of all forms and documents forwarded to other departments for action.
• Resolves within set service levels by phone, letters or through other means of alternative channels all customer queries and concerns on the product and its service features.
• Contacts Customer through various communication channels (inbound and outbound calls, fax, letter, text messaging) in order to address complaints and/or concerns and prevent product servicescancellation/closures.
• Provides immediate feedback either by phone or through letter to all client concerns.

Manila, National Capital Region, Philippines

• Conducts training programs to the agency force specifically the Agent Micro System Training
• Program and Internet Training – Agent’s Personal Page on determined needs and standards as agreed by the section, for Metro Manila, Luzon Market Development and South Offices.
• Prepares summary reports/ analyses of the training evaluation forms of participants. Also, assists in updating and improvement of training course materials for programs and special projects assigned to the section.
• Provides technical assistance in the conduct of training programs to ensure that hardware and software requirements are addressed as the need arises; handles the laptop insurance claim for Luzon Market Development and.
• Coordinates with key departments for the program fixes, systems enhancements, systems requirements, and business requirements for the approval of all systems requests concerning the Agent Micro System and its related.
• Handles miscellaneous expenses for the trainings conducted according to the standards of the company, this includes preparation of cash advance breakdown and liquidation reports.