Anna Ballinger Email & Phone Number

Flora Hill, Vic, Au

Clayton, Victoria

McCulloch House is a 16 bed inpatient palliative care facility incorporating a consultancy service and research. Volunteers are engaged in a variety of programs including ward assistance, social/bereavement support and research administration.• Successfully onboarded 16 ward and 6 research volunteers, whilst supporting existing team.• Thorough and supportive induction of new volunteers through buddy shifts, regular debrief, ongoing training and opportunities for the volunteers to meet and share experiences. • Delivered Palliative Care Victoria Volunteer Induction training (held over two days), editing to incorporate McCulloch House processes/Monash Health policies and Covid safe protocols.• Collaborated with a range of internal and external stakeholders to review and improve processes.• Conducted regular internal audits to ensure compliance with training requirements and policies (inc OH&S).• Promoted and managed Simply Connect (a pilot project), connecting volunteers with palliative patients in the community, for social support via regular phone calls. Included redesigning training for delivery via MS Teams, screening referrals, training/matching and supporting volunteers.• Contributed articles to highlight volunteer achievements and promote volunteering.Achievements: • Advocated for volunteers to receive additional training and attend PCV Volunteer Conference (May 22).• Invited to deliver the PCV Induction Training (2 days) to new volunteers at Goulburn Valley Hospice.

Blackburn, Victoria

Recruited and managed 60 volunteers to regularly visit (or connect virtually with) individuals living in aged care facilities or their own home for social/emotional support. Included promotion of the scheme, assessing referred clients, matching volunteers, coordinating training and recognition events. Achievements: • Designed/delivered training to support volunteers through the death of a client.• Supported and transitioned volunteers from ‘in person’ to virtual visits during Covid-19.

Bentleigh East, Victoria

Managing volunteer programs for this not-for-profit community health service. Coordinated 200 volunteers in social support, hydrotherapy, community transport (drivers), health promotion, and fundraising roles. Responsible for recruitment, training, rostering and transport schedules, regular reporting, contribution to Quarterly Volunteer newsletters and organising functions/events. Intake of clients and program participants, assessing their suitability.Achievements:• Transitioned volunteer information from Excel spreadsheet to database (TRIPS), tracking all contact.• Developed/implemented a new rostering system for Hydrotherapy and Transport volunteers.

Mitcham, Victoria

Met with individual clients, in their home (usually 6-8 visits), encouraging them to tell their stories whilst recording, then transcribing conversations. I organised and edited stories into a professional biography which was presented to the client.

Abbotsford, Victoria

The Facilitation One Day Wonder is an annual learning event (associated with the Victorian Facilitators Network). Run by a team of volunteers, the day includes networking and workshops and attracts facilitators from business, public, consulting and community sectors. - Planned an effective communication strategy to promote the event.- Briefed, coordinated and scheduled presenters.- Managed the design and implementation of a new website.

Fitzroy North, Victoria

Coached private clients to help them overcome a fear of speaking in public and/or prepare them to deliver a presentation or speech. Training individuals and small groups covering all aspects of speech preparation including: review of content and structure, dealing with nerves, delivery techniques, practice and rehearsal (video recording) feedback and improvement strategies.

Toastmasters is an international organisation focused on improving communication, presentation and leadership skills through self-paced learning - all management and leadership roles are volunteer. I held leadership roles supporting volunteers and successfully launched two community clubs and two corporate clubs. Conducted speaking training for members of the public and at primary and secondary schools. Undertook the role of Conference Chair for the 2014 Toastmasters District 73 Annual 3 day conference.

Bristol, United Kingdom

Supported long term unemployed clients into appropriate work or training options, employed by training providers: A4e, Training for Tomorrow and Seetec (in contract with the Job Centre). Organised training schedule for 3 full and 2 part-time trainers at A4E. Conducted individual interviews and delivered job search focused group training sessions. Established strong relationships with Job Centre staff and local employers.

Bachelor Of Commerce, Human Resources & Management

Diploma Of Community Services

Certificate Iv In Training And Assessment, Tae40116